Jaydean Trotters

Sales and Retail professional with 3+ months experience

Sales/Retail - Zaikaa

(2022-03 - 2022-10)

• Assisted customers in selecting and purchasing products based on their needs
• Provided excellent customer service to ensure a positive shopping experience
• Promoted and sold products to meet and exceed sales targets
• Operated the cash register, processed payments, and handled refunds or exchanges
• Maintained product knowledge to give accurate information and recommendations
• Stocked shelves and ensured products were displayed neatly and attractively
• Monitored inventory levels and reported low stock to management
• Handled customer queries and resolved complaints professionally
• Maintained cleanliness and organization of the store

Receiving, Picking, Packing, Inventory - Runway sales

Inventory and receiving professional for 3 years Experience in customer order receiving and customer stock taking

• Inventory stock taking picking of customers' orders
• Receiving of customers' orders

Call center agent - CAR TRACK

(2024-01 - 2025-02)

• Answered inbound and made outbound customer calls in a professional and courteous manner
• Assisted customers with inquiries, complaints, and service requests
• Resolved customer issues promptly while ensuring high levels of customer satisfaction

Prepper, Teller - CASH AUTOMATION

(2022-11 - 2023-11)

Underwriter - First Africa Life

(2025-03)

Started as a financial advisor 6 months later got promoted to as an underwriter

• Assessed insurance applications to determine risk and eligibility for coverage
• Analysed client information such as financial history, medical reports, or claims records
• Evaluated risk factors and made decisions to accept, decline, or modify policies
• Calculated premiums based on risk assessment and company guidelines
• Ensured all underwriting decisions complied with company policies and regulations
• Communicated with brokers, clients, and internal teams regarding application outcomes
• Reviewed and updated existing policies when risk changes occurred
• Maintained accurate records and documentation of underwriting decisions
• Used underwriting systems and tools to process applications efficiently

Grade 12 - Sunward Park High School