Jean Lambrechts
L3 Systems Engineer/ Technician
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About
I have a solid foundation in technical support, a range of relevant certifications, and strong customer service skills, I am confident in my ability to contribute effectively to a team.
In my previous roles, I have gained extensive experience in technical support, including troubleshooting operating systems such as Windows, MacOS, and Linux, as well as diagnosing and resolving hardware and software issues.
My hands-on experience has equipped me with the technical proficiency required to excel in an IT Help desk environment.
I hold many certifications,including CompTIA A+, CompTIA Network+, and the Google IT Support Professional certification.
These credentials demonstrate my commitment to maintaining up-to-date-knowledge in IT support and network management, ensuring that I can provide high-quality assistance and stay abreast of industry advancements.
My background in customer service has honed my communication skills, enabling me to effectively interact with end-users and address their concerns with patience and professionalism.
I understand the importance of clear communication in resolving technical issues and ensuring user satisfaction.
Additionally, I possess strong problem-solving skills, allowing me to quickly diagnose and resolve technical problems under pressure.
My analytical approach and resourcefulness enable me to find efficient solutions, ensuring minimal disruption to IT operations.
Experience
Work Experience Summary – Jean Lambrechts
I’m a dedicated Systems Engineer with over 8 years of hands-on experience across various IT environments, including hybrid, remote, and on-site roles. My journey in IT has been both diverse and rewarding, allowing me to grow from desktop support to leading technical roles and taking ownership of critical systems.Currently at Stratech Technologies (Jan 2023 – Present)
I manage and support a range of systems including WordPress websites, Amazon S3 integrations, and DNS configurations via Cloudflare. I also handle Office 365 mailbox migrations, set up Teams channels, manage spam filters, and enforce 2FA security across user accounts. My role often involves working with global teams to ensure seamless SSO integration.Previously at Phangela Group (Apr 2021 – Dec 2022)
I started on-site providing support across South Africa and Namibia, handling backups, firewall management, Office 365 tenant administration, and hardware repairs. Within 6 months, I was promoted to Head Helpdesk Engineer thanks to my performance and reliability.At Digitot (Nov 2019 – Apr 2022)
I led the technical department in the Western Cape, taking 24/7 standby responsibilities for callouts, hardware servicing, software tweaks, and machine repairs. I also traveled both locally and internationally for hands-on technical support and training.While with Berbou Maintenance (Apr 2021 – Dec 2022)
In this part-time site foreman role, I oversaw construction site tasks, managed procurement of tools and materials, and ensured quality control on-site.At Quantas POS (May 2017 – Dec 2019)
I supported POS hardware and software, performed upgrades and diagnostics, and worked with vendors on integrating systems into customer environments. I also trained staff and handled desktop repairs.With Abit Solutions (Mar 2016 – Mar 2017)
I worked as a senior desktop and field technician, providing support to schools and clients across the country. I handled antivirus setups, domain management, cable installations, and Active Directory configurations.Starting out at SBE (Sep 2015 – Mar 2016)
I installed biometric and turnstile systems, trained users on new software, laid network cabling, and kept track of technical stock. It was my first hands-on role in tech and where I laid the groundwork for my technical skillset.Education
I studied at Prestige Academy where I completed a Certified Information Systems Specialist (ISS) program. During that time, I earned certifications in CompTIA A+, Linux Administration, Project Management, Wireless Networking, and CCNA. These gave me a solid foundation in both hardware and software support, as well as network and system management—all highly relevant to the work I do in IT support today.
