Jean Vivier

Experienced and customer-focused Senior Waiter with strong knowledge of restaurant operations, table service, and guest relations. Skilled in providing high-quality dining experiences in fast-paced environments while maintaining professionalism, efficiency, and attention to detail. Confident in leading junior staff, handling customer requests, and ensuring smooth service from start to finish.

Strong team player with excellent communication skills and a passion for delivering exceptional hospitality.

Senior Waiter - Blue Olive Wilderness

(2022-11 - 2026-02)

• Provided friendly, professional customer service while greeting and serving guests
• Took and processed accurate food and beverage orders using POS systems
• Served meals efficiently and ensured high presentation standards
• Handled payments and resolved customer queries or complaints
• Maintained cleanliness of tables and service areas in line with hygiene standards
• Worked collaboratively with team members to ensure smooth service

Maintenance Manager - Private Family Business - Contractor – Fuel Retail Sites: Engen, Shell & BP

(2020 - 2022)

• Managed maintenance across Engen, Shell, and BP sites
• Performed software updates, diagnostics, and maintenance on fuel pump systems
• Coordinated technicians and site visits to ensure minimal downtime
• Handled preventative and reactive maintenance, ensuring safety compliance
• Maintained service records and resolved technical issues with site teams

Call Centre Agent – Motor Warranty Sales - Call Centre Agent - Motor Warranty Sales - 63 Marshal Drive, Durban

(2019 - 2019)

• Contacted potential and existing clients to sell motor warranty products
• Explained policy benefits, coverage options, and pricing clearly
• Assessed customer needs to recommend suitable warranty plans
• Handled objections and closed sales to meet targets
• Captured customer information accurately on CRM systems
• Followed up on leads and maintained strong client relationships
• Ensured compliance with company policies and sales scripts

Storeman | SHE Representative | Admin - Sisonke Budpol

(2016 - 2017)

• Managed receiving, storing, and issuing of stock, ensuring accurate inventory control
• Conducted regular stock counts and maintained stock records and reports
• Monitored and enforced SHE (Safety, Health & Environment) compliance on site
• Identified workplace hazards and implemented corrective safety measures
• Maintained SHE documentation, incident reports, and compliance records
• Coordinated administrative tasks including data capturing, filing, and reporting
• Liaised with suppliers and internal teams to ensure smooth operations
• Assisted with audits and ensured adherence to company policies and procedures

Debt Collection Representative - Daily Incorporated

(2015 - 2015)

• Contacted customers via phone, email, and SMS to recover outstanding payments
• Negotiated repayment plans and settlements in line with company policies
• Maintained accurate records of all interactions and payment arrangements
• Followed up on overdue accounts to ensure timely resolution
• Handled customer queries and disputes professionally and efficiently
• Ensured compliance with relevant debt collection regulations and procedures
• Met and exceeded monthly collection targets and KPIs
• Escalated complex or non-responsive accounts when necessary

Panel Beater - Apprenticeship - Techno Star

(2014 - 2014)

• Assisted in repairing and restoring damaged vehicle body panels
• Prepared vehicles for repair including sanding, stripping, and masking
• Helped with dent removal, panel alignment, and fitting replacement parts
• Supported senior panel beaters with welding and structural repairs
• Learned to use workshop tools and equipment safely and correctly
• Maintained a clean, organised, and safety-compliant workshop environment
• Followed instructions to ensure quality workmanship and finish standards
• Developed skills in vehicle inspection and damage assessment

Waiter - Spur Augustus

(2013 - 2014)

• Welcoming and seating guests in a friendly, professional manner
• Taking food and beverage orders accurately and efficiently
• Serving meals and drinks according to restaurant standards
• Ensuring tables are set, clean, and properly maintained
• Checking in with guests to ensure satisfaction and resolve issues
• Handling payments, cash, and card transactions correctly
• Communicating orders clearly with kitchen and bar staff
• Maintaining hygiene, safety, and restaurant cleanliness standards
• Assisting with closing duties and stock replenishment when required

Grade 12 - Haven Park Highschool (2013)