Jeanine Pieters

I am an experienced Medical Secretary and Practice Administrator with over 10 years in busy Surgical and GP, Gynecologist, Physiotherapist and Dietician practices and more than 30 years of comprehensive administrative experience in various fields. I am skilled in medical billing, theatre coordination, ICD-10 and procedure coding, medical aid authorizations, and accounts management. I am organized, detail-oriented, patient-focused, with the comfortable ability to manage front-desk operations, ensure accurate billing, and support the smooth daily running of any medical practice.

I am honest, compassionate, hardworking and enjoy interacting with patients and doctors alike.

Medical Receptionist and Administration Assistant - Dr Randall Hammond and Llewellyn Pilley (The IV Line)

(2025-03)

• Manage a busy surgical reception and switchboard
• Open and maintain accurate patient records – manage filing cabinet, ensure files are kept up to date with current clinical notes and lab results etc.
• Schedule consultations, procedures, and theatre bookings
• Liaise with surgeons, anesthetists, and assistants
• Arrange medical aid authorizations for procedures
• Process diary billing on an Excel spreadsheet for the Bureau
• In-house billing and receipting of daily rooms patients, emailing of accurate statements
• Download and email daily scan photos to patients
• Typing and emailing of scripts, sick notes and patient correspondence
• Handle medical aid queries, rejections, and billing discrepancies
• Prepare and follow up on motivation letters for procedures
• Liaise with external billing company
• Ensure consulting rooms are fully prepared and professionally maintained
• Arrange procedure trolleys, ensuring the correct instruments and consumables are set out for the prescribed procedure
• Sterile clean up after procedure, ensuring that all medical waste is disposed of in the correct manner
• Order and maintain stock of all medical consumables
• Ensure that the correct procedures and consumables are billed to the correct patient
• For specimen distribution ensure the correct and accurate paperwork is completed and that it's collected by the various laboratories in a timeous manner
• Assist Dr with any other admin task deemed necessary

Medical Secretary & Administration Assistant - Dr Christian Steenkamp and Dr Howard Wain

(2023-02 - 2026-02)

• Manage a busy surgical reception and switchboard
• Open and maintain accurate patient records
• Schedule consultations, procedures, and theatre bookings
• Liaise with surgeons, anesthetists, and assistants
• Arrange medical aid authorizations for procedures
• Process diary and theatre billing via GoodX, Vertex & Vericlaim
• Submit and manage WCA/COIDA claims via Compsol
• Handle medical aid queries, rejections, and billing discrepancies
• Prepare and follow up on motivation letters for procedures
• Liaise with external billing company
• Receive payments and ensure accurate invoicing protocols are followed
• Conduct stock control of consulting and theatre rooms
• Prepare prescriptions and medical correspondence
• Compile monthly reports
• Perform full-month end procedures
• Ensure consulting rooms are fully prepared and professionally maintained
• Arrange procedure trolleys, ensuring the correct instruments and consumables are set out for the prescribed procedure
• Sterile clean up after procedure, ensuring that all medical waste is disposed of in the correct manner
• Ensuring that the correct procedures and consumables are billed to the correct patient
• For specimen distribution ensure the correct and accurate paperwork is completed and that it is collected by the various laboratories in a timeous manner
• Assist Dr with any other admin task deemed necessary

Medical Receptionist & Administration Assistant - Dr Michael Howard

(2016-12 - 2023-02)

• Manage reception and patient scheduling in a busy medical practice
• Submit medical aid claims via Medieswitch
• Follow up on rejections and outstanding payments, send monthly statements
• Perform full debtors and creditor's function
• Reconcile and Manage Age Analysis, send weekly invoices, monthly statements and follow up on outstanding payments
• Allocate payments to patient accounts accurately and timeously
• Coordinate specialist referrals and theatre bookings
• Prepare prescriptions and referral correspondence
• Compile monthly financial and operational reports
• Conduct month-end administrative procedures
• For specimen distribution ensure the correct and accurate paperwork is completed and that it is collected by the various laboratories in a timeous manner
• Open and maintain accurate patient records – manage filing cabinet, ensure files are kept up to date with current clinical notes and lab results etc.
• Assist Dr with any other admin task deemed necessary