Practice Administrator - Paediatric Neurodevelopmental Team
(2024-04)
- Develop budgets, monitor expenditure, and perform daily financial management tasks
- Assist with business planning and improvement of administrative processes
- Book patient appointments and manage the doctor's schedule
- Handle calls, emails, and WhatsApp messages professionally
- Monitor compliance with health regulations and patient care practices
- Create and implement service delivery improvement plans
- Maintain documentation and records, ensuring accuracy and confidentiality
Buyer - Effective Laboratory Supplies
(2023-05 - 2023-08)
- Created and managed linked Purchase Orders in Sage Evolution
- Communicated with suppliers to confirm orders, pricing, and delivery timelines
- Maintained records of payments, COD accounts, and purchase orders
- Coordinated with internal teams for order feedback and stock management
- Processed imported stock and managed exchange rates
Customer Service Agent - Buffalo International Logistics
(2021-04 - 2022-05)
- Handled multi-channel client enquiries via phone, WhatsApp, and email
- Followed up on pending enquiries and solved system issues
- Liaised with clients regarding import VAT and customs duties
Sales Representative - Affinity Health
(2020-07 - 2021-04)
- Promoted and sold products/services to new and existing customers
- Conducted needs analysis and cost-benefit assessments
- Managed currency exchange rates in systems and flight information
- Maintained customer relationships and achieved sales targets
ISD/ISPN Agent (Customer Services – Imports) - DHL Express
(2013-08 - 2017-02)
- Handled inbound import and export calls
- Provided guidance on administration and operational requirements
- Promoted DHL services to customers to support business growth
Leadership Programme (Freight Forwarding) - DHL Express
(2012-01 - 2012-12)
- Assisted customers with VAT, duties, and import documentation
- Liaised between customers and departments
- Managed import entries and shipment clearance
