Jeffrey Ramphaka

Highly accomplished Public Administration, Municipal Governance and Human Settlements professional with more than 22 years of progressive experience in local government administration within the City of Johannesburg. Extensive experience in operational management, human settlements, public housing administration, project management, municipal governance, procurement, contract management, stakeholder engagement, integrated development planning, supply chain management, policy implementation, compliance monitoring, committee administration, public participation and strategic service delivery.

Operational Manager – Human Settlements - City Of Johannesburg - Department: Public Stock Housing Management (PHSM)

(2010-04)

• Manage the daily operations of the Human Settlements Regional Office and ensure effective delivery of housing services within the region.
• Lead the administration, allocation, leasing, maintenance and management of municipal public rental housing stock.
• Develop annual operational plans aligned with departmental strategic objectives, Integrated Development Plans (IDPs) and municipal service delivery priorities.
• Coordinate regional housing programmes to ensure compliance with the National Housing Code, Municipal Systems Act and City of Johannesburg policies.
• Oversee housing stock inspections to identify maintenance requirements, health and safety risks, structural defects and compliance issues. Coordinate security services and monitor security contractors responsible for municipal housing facilities.
• Coordinate planned, preventative and emergency maintenance projects involving electrical, plumbing, roofing, painting, cleaning, security and structural repairs.
• Preventive Maintenance: Proactive, scheduled tasks like lubrication, calibration, cleaning, and component replacements performed at set intervals to prevent unexpected failures
• Manage procurement processes in accordance with the Municipal Finance Management Act (MFMA), Supply Chain Management policies and Treasury Regulations.
• Prepare procurement specifications, scopes of work, Requests for Quotations (RFQs), Requests for Proposals (RFPs) and tender.
• Administer procurement processes for goods and services exceeding prescribed municipal procurement thresholds.
• Monitor procurement compliance throughout the entire procurement lifecycle to ensure fairness, transparency and legislative compliance.
• Evaluate contractor performance against Service Level Agreements (SLAs), contractual obligations and project specifications.
• Verify contractor invoices, progress certificates and payment claims before authorising payment processing.
• Represent the Human Settlements Department at Joint Operations Committee (JOC) meetings and regional operational planning forums.
• Participate in Integrated Development Planning (IDP) consultations and community stakeholder engagements.
• Attend ward committee meetings, public participation sessions and meetings with councillors to address community concerns.
• Liaise with Provincial Government, National Government departments, municipal entities, contractors and community stakeholders to improve service delivery.
• Prepare comprehensive operational reports, project reports, executive reports and management presentations.
• Monitor implementation of departmental business plans and key performance indicators.
• Identify operational risks and implement mitigation strategies to minimise service delivery interruptions.
• Ensure compliance with Occupational Health and Safety legislation within municipal housing facilities.
• Coordinate emergency responses relating to infrastructure failures, community unrest and disaster-related incidents.
• Monitor office administration including document management, records management and information security.
• Manage invoice verification, payment tracking and financial administration processes.
• Management and mentoring junior officials and contribute to organisational capacity building through coaching and knowledge sharing.
• Compile reports for senior executives, Council Committees and external oversight bodies when required.
• Perform any additional management responsibilities delegated by senior leadership in support of departmental strategic objectives.

Committee Coordinator – Municipal Public Accounts Committee (MPAC) - City of Johannesburg – Office of the Speaker

(2009-01 - 2010-03)

• Coordinated all Municipal Public Accounts Committee (MPAC) meetings in accordance with Council rules, legislative requirements, and approved committee programmes.
• Planned annual and quarterly committee schedules in consultation with the Committee Chairperson and senior management.
• Prepared comprehensive committee agendas, notices of meetings, minutes, reports, and supporting documentation.
• Ensured all committee documentation was compiled, quality checked, and distributed to committee members within prescribed timeframes.
• Coordinated logistics for committee meetings, workshops, oversight visits, public hearings, and strategic planning sessions.
• Liaised with councillors, Executive Directors, City departments, municipal entities, and external stakeholders regarding committee business.
• Managed all correspondence relating to committee activities and ensured prompt responses to enquiries.
• Recorded accurate minutes of committee meetings and captured resolutions for implementation.
• Maintained an effective tracking system for committee resolutions and monitored implementation by relevant departments.
• Followed up on outstanding committee resolutions and prepared progress reports for the Chairperson.
• Coordinated oversight visits to municipal departments and entities, including arranging logistics and compiling inspection reports.

Administrator – Councillor Support Services - City of Johannesburg – Office of the Speaker

(2006-08 - 2009-02)

• Provided comprehensive administrative support to Councillor Support Services.
• Coordinated procurement of goods and services in accordance with municipal Supply Chain Management policies.
• Prepared procurement documentation, requisitions, quotations, purchase requests, and supporting reports.
• Obtained quotations from suppliers and evaluated submissions based on cost-effectiveness and compliance.
• Coordinated workshops, conferences, seminars, and official meetings for councillors.
• Managed logistics for meetings including venues, catering, travel arrangements, equipment, and accommodation.
• Monitored expenditure against approved budgets and ensured compliance with financial regulations.
• Assisted in the preparation of operational budgets and procurement plans.
• Maintained supplier databases and procurement records.
• Ensured all procurement activities complied with Municipal Finance Management Act (MFMA) requirements.
• Prepared reports for senior management regarding procurement activities and contract perfor

Advanced Diploma - Public Administration - Management College of Southern Africa (MANCOSA)

Bachelor of Laws (LLB) - University of South Africa (UNISA) (2023)

National Diploma - Public Management - Tshwane University of Technology (2007)

National Certificate - Municipal Governance - University of Johannesburg (2001)

National Senior Certificate (Matric) - Mahudu High School (1997)