Jenerpher Ngobeni

Reliable and dedicated Claims Administrator with over 5 years of experience in claims administration, business administration and customer service. Skilled in processing claims, assessing documentation, calculating benefits, resolving customer queries, maintaining accurate records and meeting deadlines. Strong communication, organizational, problem-solving and Microsoft Office skills, with the ability to work effectively under pressure and adapt to changing environments.

Claims Administrator at Metal Industries Benefit Fund Administrators (2019-07 – 2026-04)

• Processed withdrawal and retrenchment claims in line with company procedures.
• Communicated with members and employers via email and telephone.
• Calculated benefits and prepared payments.
• Resolved customer queries relating to Provident Fund benefits.
• Processed Permanent Disability Scheme claims.
• Processed Two-Pot claims.
• Assessed supporting documentation in line with company standards and procedures.
• Met deadlines and prepared statistical reports.

Receptionist at Hychem (2017-02 – 2019-06)

• Greeted and welcomed guests and directed visitors to appropriate staff or departments.
• Answered, screened and forwarded telephone calls.
• Performed data capturing and managed office supplies.
• Maintained a tidy and professional reception area.
• Coordinated courier services for chemical shipments.

Receptionist at Tizco Trading CC (2014 – 2017)

• Welcomed guests and maintained front desk operations.
• Answered calls and directed inquiries.
• Created spreadsheets and maintained office supplies.
• Maintained a professional reception area environment.

National Certificate in Business Administration – MSC College (2016)

Matric – Helen Franz School (2010)