Jenette Mogaki

Highly experienced and dedicated Concierge with a proven track record of delivering exceptional guest experiences. Possesses comprehensive knowledge of tours, ports, and destinations, with expertise in managing reservations and handling shoreside reservations. Proven ability to work effectively in fast-paced environments, prioritize tasks, and foster positive relationships with cross-functional teams.

Key strengths include: 3+ years of concierge or shore excursion experience. Superior knowledge of tour programs, ports, and destinations. Expertise in managing reservations and handling shoreside reservations. Ability to work in a fast-paced environment and prioritize tasks effectively. Physical ability to lift and/or move up to 50 pounds and full use and range of arms and legs as well as full visual, verbal, and hearing abilities.

Assistant Night Duty Manager - CUNARD QUEEN ANNE - Southampton, United Kingdom

(2021-02)

• Demonstrated superior knowledge of tour programs, ports, and destinations to provide comprehensive information to guests
• Utilized expertise to recommend and tailor guest itineraries based on individual preferences
• Managed reservations for onboard services, including spa, restaurants, and excursions
• Stayed informed about all onboard activities and events to assist guests effectively
• Provided valuable assistance with tour dispatch operations to ensure smooth coordination
• Handled shoreside reservations for beach passes, restaurants, and other services
• Owned the guest experience, ensuring a warm welcome back from tours and identifying opportunities to surprise and delight
• Created and managed positive relationships with other onboard departments for seamless collaboration

Assistant Night Duty Manager - CUNARD QUEEN MARY 2 - Southampton, United Kingdom

• Team Collaboration: Supported the night manager and finance manager with assigned tasks, showcasing adaptability and willingness to support the team
• Finance organizational: Assisted with daily revenue accounts, void checks, and end-of-voyage guest state organized reception area, showcasing organizational
• Administrative Support: Coordinated with guests, technical departments, and night housekeeper to ensure unorganized reception area, showcasing organizational with precision
• Technical Proficiency: Utilized CORE system to manage reservations and bookings, demonstrating technical expertise
• Office Management: Operated office equipment, maintained office supplies inventory, and ensured a clean and organized reception area, showcasing organizational skills

Assistant Night Duty Manager - CUNARD QUEEN ELIZABETH - Southampton, United Kingdom

• Data Management: Updated passenger information in Core database, maintained accurate records, and ensured data security
• Communication: Responded to guest inquiries, facilitated interdepartmental communication, and resolved concerns promptly
• Reservation Management: Managed guest reservations using Xdining software, scheduled, cancelled, and adjusted dining and activity bookings
• Financial Transactions: Handled foreign currency transactions, managed float value, and performed currency exchange transactions
• Training and Development: Trained new employees, participated in team building, and enhanced team productivity
• Phone Etiquette: Answered and transferred phone calls, compiled detailed notes, and forwarded information promptly
• Front Office Maintenance: Ensured front office area was clean and tidy, maintaining a professional impression
• Service Excellence: Delivered high-standard service, efficiency, and quality within the guest services department
• VIP Guest Services: Provided personalized services, compiled welcome letters, and escorted VIP guests to their suites
• Conflict Resolution: Remedied issues by listening to guest queries and providing effective conflict resolution
• Personalized Services: Offered tailored services to VIP guests, prepared personalized stationery, and booked hotels, transportation, and activities
• Communication and Collaboration: Ensured constant communication with butlers and other departments to deliver exceptional service
• Event Planning: Compiled lists of upcoming activities and events, made relevant bookings, and attended special events arranged for guests

Grade 12 - MARIKANA COMBINE SCHOOL (2011)