Nosisi Gugushe

Professional, well presented and guest-focused (Reception) with over 2 years of luxury hotel front office experience at Devon Valley Hotel. Experienced in delivering high quality guest service, managing reservations, and creating avisioming firal impressions aligned with hospitality excellence standarde. Skilled in Opera PMS, guest relations, and handling high-pressure front desk environments, while maintaining professionalism and attention to detail.

Passionate about oratizing memorable gates experiences within boutique and lusury hospitality environments such as estates and wine tarm hotels.

Reception & Concierge Support / Luxury Guest Service & Front Office Operations - Devon Valley Hotel - Stellenbosch

(2024-01 - 2025-12)

Reporting to: Duty Manager, Mr.Edgar

• Welcomed guests and managed daily front desk operations
• Performed guest check-ins and check-outs efficiently
• Managed reservations, emails and telephone enquiries
• Used Opera PMS to manage bookings and guest profiles
• Processed payments and maintained accurate guest records
• Assisted guests with requests, and resolved queries, professionally
• Coordinated with housekeeping and other departments to ensure

Administrator – Housing Administration Department - Stellenbosch Municipality - Housing Administration Department - Stellenbosch

(2019-07 - 2021-06)

DIPSE Passed

• Managed data using spreadsheets and reports
• Performed accurate records and documentation
• Performed clerical duties, including, arranging call and –his
• Assisted walk-in clients with rental stock enquiries
• Supported tenant interviews and complaint resolution nifares
• Fillid lease agreements and managed tenant communication
• Conducted inspections at municipal rental flats
• Captured surveys and administrative data
• Provided reliable information to members of the public

Law Enforcement Officer - Stellenbosch Municipality – Law Enforcement Department - Stellenbosch

(2017-02 - 2018-06)

• Patrolled CBD and surrounding areas
• Reported illegal activities and supported public saferiy initiatives
• Issued fines and participate in joint law enforcement operations
• Maintained public order and safety

Highest Grade Passed 12 - Kayamandi Secondary School (2009)