Professional Business Analyst
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Detail-oriented professional with a passion for data, insights, and process improvement. Experienced in analysing trends, supporting operations, and driving better decision-making. Known for strong integrity, problem-solving skills, and a focus on delivering meaningful results.
Data analysis • Problem-solving • Process optimisation • Attention to detail • Communication • Trend identification
Insight-driven professional with 12 years’ experience in the contact centre environment, progressing from frontline to Team Leader, CI Manager, and now Business Analyst. Proven track record of using data, customer insights, and operational understanding to drive performance, improve customer experience, and deliver impactful process improvements.
Completed Grade 12, with additional certifications in Data Science, Domo, and ChatGPT, enhancing analytical capability, reporting expertise, and data-driven decision-making.
