Fraud Specialist
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Experienced Fraud Analyst with a demonstrated history of working in E-commerce, Banking, Online Gaming and financial services industries. Skilled in Computer Forensics, Fraud Prevention,Detection/Investigation, Risk Management, E-payments, and Payments. Strong finance professional with a the relevant experience and educational background. Committed, dedicated, reliable and extremely hard working.
Moonspin PTY LTD (White Hat Gaming
Team Leader [June 2022- Current]
➢ Conduct general people management functions to ensure the effective running of the team
➢ Be the subject matter expert and point of escalation for the team
➢ Monitor individual team members performance and targets
➢ Address non-performance of team members
➢ Together with the department Trainer, contribute to training and development of the team
➢ Assist with the CFT area responsibilities and obligations of the organisation including development,
performance, and maintenance of processes
➢ Monthly Team feedback sessions and managing progress of each individual team member.
➢ Assist in the recruitment of team members, subject to agreed criteria
➢ Grooming the team on all process areas and regularly working towards expanding their knowledge base
➢ Ensuring adherence to all internal process documents and policies
➢ Handle escalations from our Licensees and 3rd party organisations
Shift Leader [March 2020- June 2020]
➢ Assigning tasks and Team Management
➢ Training, Coaching & Mentoring Support
➢ High Level Queries an Escalations
➢ Specialist/High Level Investigations (e.g. DPA Requests)
➢ KPI and Performance Reviews (QA scores; productivity; absenteeism/late coming trends)
➢ Technical Escalations/ Liaising with Licensees and VIP Managers
➢ Applicable and general behaviour and conduct
➢ Shift handover discussions
➢ Ensure agreed SLAs are met
Fraud Analyst [April 2019- February 2020]
➢ Identify and preventing Fraud
➢ Reviewing documents sent in by players for verification
➢ Processing Cashouts/Withdrawals
➢ Daily Reports
➢ Answering Slack Queries- Customer Support
➢ Denial of Transaction/Account Investigation
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RCS Group [Jan 2018-April 2019] - Fraud Administrator
➢ Detect and minimize fraudulent activity by constant monitoring of the fraud queues
➢ Assisting with arrests of fraudsters instore
➢ Statements for Confirmed Fraud cases
➢ Working real-time fraud alerts and for all triggered purchases
➢ Manage In-bound calls- queries from merchants and customers
➢ Manage outbound calls to customers & Merchants
➢ Fraud trend analysis
➢ Processing of chargebacks to merchants
➢ Engage with all relevant stakeholders during investigation process including internal staff, management,
and SAPS
OPCOMMSHQ(TIGERGAMING) [Feb 2017-Dec 2017] - Poker & Casino Fraud Investigator/Specialist
➢ Identify and prevent Poker/casino fraud on new accounts
➢ Reviewing documents sent in by players for verification
➢ Monitoring of fraud rings live casino problems and bonus abuse
➢ Working with payment team to identify and eliminate fraud
➢ Training of new staff
➢ Deposit and Pay-outs Reviews
ADRS DEBT COLLECTORS [July-Aug] - Debt Collector/Tracer Field Agent
➢ Tracing debtors & Collecting Money for Wesbank, JD Group & ABSA
➢ Updating client address and contact details
➢ Negotiating and arranging Payment Arrangements with clients
➢ Repossession of goods
➢ Sales (Debit order/ Settlement offers)
➢ Collecting Cash Payments from clients (Cash Handling)
➢ Conflict Resolution
AMAZON [ Jun 2015 - Feb 2016] - Fraud Specialist
➢ Investigate online SELLERS and take proper action based on established SOP’s
➢ Consistently meeting productivity & quality standards set for the position level
➢ Working on different buckets (Fraud/Fold/Velocity) from UE/UK/US Regions
➢ Escalating Fraud Pattern Syndicates to Seller/Fraud Squad
➢ Enforcing suspicious activities and anomalies
➢ Communicate professionally with all stakeholders in person, via email and phone
➢ Monitoring Merchant performance to ensure they’re in line with selling privileges on the platform
MASTERCARD(DataCash) [Aug 2010 - May 2015] - Fraud Detection Agent
➢ First Level Real Time Risk Reviews – Retails, Airline, Banking and Gaming
➢ Fraud Screening and maintaining block list
➢ UK Customer Service Support Calls - INBOUND
➢ Requesting, reviewing and approving, rejecting of Customer Documentation
➢ Resolving of Merchant queries via tracking system (RightNow)
➢ Escalate IT and System related issues correctly
ABSA BANK (Prev Barclays)[ Aug 2006 - Aug 2010] – Multiple Roles
➢ Conduct research and strategic fraud analysis to find fraudulent patterns/trend
➢ Identify financial Audit Risks/ Audit trail investigation
➢ Conduct tactical crime analysis & identifying crime hotspots/prepare action plans
➢ List Fraudsters on SAFPS
➢ Debit/Credit Card investigations (detect card skimming/cloning)
➢ Identify Fraudulent Home Loan and Vehicle Finance applications
➢ Completed Senior Certificate o 2001 Geluksdal Secondary School, Brakpan, Gauteng
➢ Completed N4 Electrical Engineering Certificate o 2002 Ekurhuleni East College (Springs, Gauteng)
➢ Completed Bookkeeping Diploma o 2003 Damelin Graduate College, Johannesburg, Gauteng
➢ NOT Completed BCOM Accounting Degree o 2004-2006 University of Johannesburg, Auckland Park, JHB, Gauteng
