Fraud and collection specialist
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I am a dedicated professional with a proven track record in fraud investigation, collections, and tracing activities. With a keen eye for detail and strong analytical thinking skills, I excel at uncovering discrepancies, identifying patterns, and problem-solving complex issues efficiently. My problem-solving abilities have been honed through years of experience in navigating challenging situations, and I thrive in high-pressure environments where quick thinking and strategic decision-making are essential.
I am passionate about utilizing my expertise to protect assets, mitigate risk, and ensure compliance in all my endeavors. My commitment to excellence, coupled with my relentless pursuit of justice, sets me apart as atrusted expert in the field of fraud investigation and collections.
Risk Mitigation office Absa Bank - Customer Management: Managed accounts in all stages of delinquencies to minimize impairment. Resolved complaints promptly, provided account information, and assisted with payment arrangements.
Recovery Contributions: Contributed to collection and recovery rates, managed aged accounts, and achieved finalization rates.
Sales Mandates: Met monthly product mandates for various banking products.
Repossession Process: Enhanced asset recovery processes.
Risk Management: Identified and mitigated risks, maintaining a positive risk culture.
Team and Stakeholder Engagement: Promoted the "GO TO" bank strategy and actively participated in team engagements.
Court Representation: Represented Absa Bank in civil court matters.
External Vendor Management: Oversaw external vendors for tracing missing assets and clients.
Administrative Support: Assisted with account allocations, performance tracking, vehicle orders, invoice management, and compliance.
Training and Coaching: Prepared training manuals and coached team members.
Leadership & Team Management: Led teams, provided coaching, and implemented transformational leadership practices.
Risk Management & Compliance: Mitigated risks, ensured legal compliance, and promoted strategic initiatives.
Customer Relations: Enhanced customer satisfaction and resolved complaints.
Legal Expertise: Managed legal documents, court procedures, and asset repossession.
Project Management: Planned and led projects, achieving objectives efficiently.
Legal Research & Analysis: Conducted legal research and analysis.
Case Preparation & Litigation: Prepared cases and represented Absa in Civil litigation relevant to role.
Dispute Resolution & Negotiation: Managed dispute resolution and negotiations.
Regulatory Compliance: Ensured regulatory compliance.
Insurance verification program with Iverification Academy. NQF 6 Level - Investigation and Assessing of various claims.
