Jessey S

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Administrative Assistant at Ebrahim Meer, Biokineticist (2025-11 – Present)

• Patient service coordinator. Scheduling appointments for patients and confirming.
• Rescheduling cancelled appointments.
• Stock control. Liaising with equipment companies for the rehabilitation rooms.
• Data capturing. Capturing each patient's payment and track the sessions for daily and weekly also monthly.
• Drafting invoices for patients. Weekly invoices are sent out to patients. Either normal invoice or vitality wellness invoices.
• Drafting statements for patients. Weekly statements are sent out to patients. Either normal invoice or vitality wellness invoices.
• Medical Aid billing and coding.
• Handling front desk payments.

Administrative Assistant at DWK Engineering Solutions (2024-08 – 2024-11)

• Managing emails, inboxes and general correspondence.
• Data entry and updating internal systems.
• Answering calls, directing them to the relevant department.
• Filing, organizing and maintaining physical or digital records.
• Processing invoices, quotes and basic financial paperwork.

Customer Service Representative at Procera (previously known as Centrevo) - Blake and Associates (2022-10 – 2024-07)

• Confirming orders of high-end devices, Profile and Fraud investigation, General Admin
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with product complaints, logging issues for investigation.
• Participated in regular training to maintain up-to-date knowledge of company products and policies.

Virtual Data Researcher and Capturer at LeahG Virtual PA (2021-02 – 2022-09)

• Collecting data from a Turo website
• Imputing and managing data in excel spreadsheets.
• Reconciling spreadsheets.

Administrator at ITrain (2018-02 – 2018-04)

• Stock Controlling, Invoicing - Clients and suppliers, Debt collecting, small-scale bookkeeping
• Liaising with branding companies
• Effective cleanliness of the gym (Setting of equipment, general cleaning).
• Assessment of clients and profile management
• General administration duties (emailing, filing etc.)

Beauty Therapist at Bella Vie - Laser Lipo Spa (2016-12 – 2016-12)

• Managing the front desk with regards to appointments and cash handling reception duties
• Sport and therapy massages
• Spray tanning (Taught by Janet - The tan lab)
• Manicures and Pedicures, Gel nails with art

Matriculation - Bachelors Pass – Bechet High School (2010-01 – 2014-12)

Beauty Technology – The Beauty Academy (2015-02 – 2015-12)

PSIRA, E, D, C – GBH Security and Training solutions cc (2024-11 – 2024-12)