Jo-Lee Davids

I am a professional individual who is able to work independently as well as in a team. This has allowed me to practice active listening, effective when dealing with the clients’ enquiries.

I am teachable and am open to learning new skills that could not only enhance my personal development but be beneficial to any company I may serve.

Royale International Couriers

March 2019 – Current

Contact Centre Customer Service Agent

• Booking of Domestic, Export ,Import and Cross trade and Airfreight courier
• Screening and routing of national and international telephone calls
• Maintaining emails 
• Opening and Closing the office
• Updating Q-metric and parcel Perfect Systems
• Processing quotations
• Tracking Domestic and international Shipments
• Dealing with customer enquiries and escalations and escalating to other departments / management when necessary
• Chat feature – chatting with clients that access the feature on the company website
• Training new staff
• Creating SOPs
• Working with currencies 
• Sales (gaining potential clients)
• Communicating with International agents (via email and phone)
• Creating work schedules for the team.

The Skills Development Corporation (2023 – 2024)Course: Office Administration NQF 5

Module: Business and Office Administration 1

Bookkeeping to Trial Balance

Business Literacy

Marketing Management and Public Relations

Business Law and Administrative Practice

Cost and Management Accounting