Joeleen Johnson

Results-driven banking professional with more than seven years of leadership experience at Standard Bank, specialising in branch operations, customer service, team leadership, sales performance, compliance, and relationship management. Proven ability to lead high-performing teams, coach employees, improve customer experience, and ensure operational excellence while maintaining regulatory compliance. Experienced in Universal Banking, KYC remediation, branch performance management, risk management, and staff development.

RE5 qualified with strong banking and management qualifications from Milpark Business School and Henley Business School. Seeking a leadership, operations, relationship management, or client service role where I can contribute my banking expertise and passion for developing people.

Team Leader - Universal Banker - Standard Bank South Africa

(2019-01 - 2022-05)

• Led, coached and motivated branch staff to achieve business objectives.
• Managed daily branch performance and monitored productivity.
• Drove sales targets while ensuring exceptional customer service.
• Conducted regular performance reviews and coaching sessions.
• Managed KYC remediation projects and compliance requirements.
• Ensured staff completed all mandatory compliance training.
• Coordinated leave administration and overtime management.
• Monitored attendance and branch operational efficiency.
• Inspired and developed employees through ongoing coaching and mentoring.
• Supported branch management in achieving operational and financial objectives.

Team Leader - Customer Service - Standard Bank South Africa

(2015-01 - 2019-12)

• Led the customer service team to deliver exceptional client experiences.
• Managed branch sales and customer service performance.
• Ensured compliance with banking policies and regulatory requirements.
• Monitored ATM availability and cash limits.
• Conducted performance appraisals and coaching sessions.
• Trained employees on compliance, operational risk, and customer service.
• Scrutinised new business applications and operational reports.
• Maintained high ethical standards and operational controls.
• Assisted in driving branch profitability and customer satisfaction.

Advanced Certificate in Banking - Banking - Milpark Business School (2022-01)

Advanced Certificate in Management Practice - Management Practice - Henley Business School (2020-01)

National Certificate in Banking (NQF Level 5) - Banking - Milpark Business School (2017-01)