VODACOM RETENTIONS AGENT at REWARDSCO (2025-01 – Present)
- Cancelation Prevention: Respond to customer requests to cancel or downgrade services, using predefined strategies to retain their business
- Complaint Resolution: Investigate the root cause of customer dissatisfaction—such as price, service issues, or financial difficulty—and offer viable solutions.
- Sales & Up-selling: Identify opportunities to cross-sell or upgrade plans, providing customers with more value while keeping them engaged.
- Data Tracking: Record cancellation reasons and outcomes in CRM platforms to provide actionable insights to the business.
- Maintaining and enhancing customer relationships to ensure ongoing satisfaction and loyalty.
VODACOM RETENTIONS AGENT at IGNITION CX (2024-03 – 2024-12)
- Cancelation Prevention: Respond to customer requests to cancel or downgrade services, using predefined strategies to retain their business
- Complaint Resolution: Investigate the root cause of customer dissatisfaction—such as price, service issues, or financial difficulty—and offer viable solutions.
- Sales & Up-selling: Identify opportunities to cross-sell or upgrade plans, providing customers with more value while keeping them engaged.
- Data Tracking: Record cancellation reasons and outcomes in CRM platforms to provide actionable insights to the business.
- Maintaining and enhancing customer relationships to ensure ongoing satisfaction and loyalty.
SALES AGENT: BROADBAND SOLUTIONS at TELKOM NEW LINES (2022-09 – 2024-02)
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
SALES TEAM LEADER: REAL PROMOTIONS at TELKOM FIBRE (2021-04 – 2022-08)
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrated exemplary customer service by engaging clients on sales system.
- Strengthened performance by applying excellent program and project leadership skills.
- Coached sales teams both collectively and individually to help each employee achieve monthly goals.
- Worked with company recruiters to attract talented individuals for sales positions.
- Trained new associates in successful sales and performance strategies.
