Ngiphile Nzuza

Dedicated and results-driven person with a strong passion for delivering exceptional service and building lasting relationships with customers. Proven ability to resolve complex issues, provide personalized support, and drive customer satisfaction. Seeking a challenging role that utilizes my skills and experience to drive business growth and customer loyalty.

Willing to relocate: Anywhere

Customer Service Agent at Outworx-Umhlanga (2025-10 – Present)

Customer Service Chat agent, Helping customers online with product info, order tracking, returns, and troubleshooting purchases. Resolving issues fast and kept chat ratings high

Customer Service Representative at Concentrix-Durban (2024-06 – 2025)

• Resolve Customer Issues: Address and resolve customer complaints, concerns, or queries in a timely and efficient manner.
• Provide Excellent Service: Deliver high-quality service that meets or exceeds customer expectations, ensuring customer satisfaction and loyalty.
• Build Customer Relationships: Foster positive relationships with customers, understanding their needs, and providing personalized support.
• Offer Solutions and Alternatives: Provide solutions, alternatives, or compromises that meet customer needs, while also adhering to company policies and procedures.
• Represent the Company: Serve as a representative of the company, embodying its values, mission, and brand.

Examination Assistant at Department of Education KZN (2023-12 – 2023-12)

Sorting and packing scripts. Moving Scripts within the marking Centre following protocols assigned by the administrative manager.

Customer Service Representative at CCI South Africa-Durban (2022-11 – 2023-12)

The main objective was to attend to customer's needs, wants and queries timeously, also providing advice and solutions to the customers' needs. Within my experience in the company, I have worked under two USA based campaigns of which training was provided to sharpen my skill sets.

Part-time Promoter at Shine Bright (2021-02 – 2021-03)

Marketing and selling the company's soap products

Clearing and Forwarding Agent in Logistics – Edge Training-Durban (2024-02 – 2025-02)

Shipping Practice in Maritime – SA Maritime School and Transport College-Durban (2023-04 – 2024-02)

Freight Handling in Logistics – SA Maritime School and Transport College-Durban (2022-02 – 2023-02)

International Trade in Trade – SA Maritime School and Transport College-Durban (2021-02 – 2022-02)

Matric in Senior Certificate – Albini Girls High School-Durban (2018-01 – 2020-01)