John Mofya Mutungwa

ASSISTANT ARTISAN at ROSHKON BMS (ESKOM) (2014-01 – 2014-07)

Supported the installation and commissioning of integrated security systems (CCTV, alarms, access control)
Performed system diagnostics and assisted in troubleshooting faults to minimize downtime
Maintained and serviced electronic security and BMS systems to ensure reliability and efficiency
Assisted in network configuration for IP-based surveillance systems
Ensured compliance with health, safety, and operational standards in all technical tasks
Contributed to efficient project execution by working closely with senior technicians and engineers

SENIOR TECHNICIAN/TECHNICAL MANAGER at ANTWERP AG (2015-04 – 2020-11)

Led installation, configuration, and commissioning of CCTV systems, alarm systems, access control, and electric fencing
Supervised and mentored technicians and junior staff, ensuring quality workmanship and adherence to project timelines
Managed technical operations, including planning, scheduling, and execution of installations and maintenance projects
Conducted advanced fault finding, diagnostics, and system troubleshooting to minimize downtime and ensure system reliability
Configured and maintained IP-based surveillance systems, including networking, remote access, and system integration
Ensured compliance with health and safety regulations, industry standards, and company policies on all sites
Liaised with clients to assess security needs, provide technical solutions, and ensure customer satisfaction
Oversaw preventative maintenance programs and system upgrades to enhance performance and longevity
Managed stock control, equipment procurement, and tool allocation for technical teams
Prepared technical reports, job cards, and documentation for completed work and ongoing projects
Provided on-site and remote technical support for complex system issues
Assisted in business development by recommending system improvements and identifying new opportunities

HOTLINE TECHNICAL SUPPORT ENGINEER at HIKVISION (2021-09 – 2022-09)

Provided remote technical support to clients and technicians on CCTV systems, NVRs, DVRs, and IP cameras
Diagnosed and resolved system faults, including connectivity issues, video loss, configuration errors, and firmware-related problems
Assisted with installation guidance, system setup, and commissioning of surveillance equipment
Supported network configuration, including IP addressing, port forwarding, and remote viewing setup
Guided clients through troubleshooting processes to ensure minimal system downtime
Escalated complex technical issues to senior engineers and R&D teams when required
Maintained detailed records of support cases, solutions provided, and follow-ups
Delivered product knowledge support, including firmware updates, system upgrades, and best practices
Assisted distributors, installers, and end-users with technical queries and product recommendations
Ensured high levels of customer satisfaction through professional communication and timely issue resolution

SENIOR TECHNICIAN at BIDVEST FACILITIES MANAGEMENT (2022-11 – 2023-07)

Installed, configured, and maintained electronic security systems, including CCTV, alarm systems, access control, and electric fencing
Performed advanced fault finding, diagnostics, and repairs to ensure optimal system performance and minimal downtime
Managed site operations, including planning installations, allocating tasks, and ensuring projects were completed on time
Supervised and guided junior technicians, ensuring quality workmanship and adherence to company standards
Conducted routine inspections and preventative maintenance on security and building management systems (BMS)
Configured IP-based surveillance systems, including networking, remote viewing, and system integration
Liaised with clients to assess security needs, provide technical solutions, and ensure customer satisfaction
Oversaw preventative maintenance programs and system upgrades to enhance performance and longevity
Managed stock control, equipment procurement, and tool allocation for technical teams
Prepared technical reports, job cards, and documentation for completed work and ongoing projects
Provided on-site and remote technical support for complex system issues
Assisted in business development by recommending system improvements and identifying new opportunities

SENIOR TECHNICIAN at TACTICAL SECURITY SERVICES (2023-08 – Present)

Installed, configured, and maintained advanced electronic security systems, including CCTV, alarm systems, access control, and perimeter protection systems
Led on-site technical operations, ensuring installations and maintenance projects were completed efficiently and to a high standard
Conducted advanced fault finding and system diagnostics to resolve technical issues and minimize downtime
Configured and supported IP-based surveillance systems, including network setup, remote viewing, and system integration
Supervised and mentored junior technicians, ensuring compliance with company procedures and quality standards
Performed routine inspections and preventative maintenance to ensure system reliability and longevity
Ensured compliance with health and safety regulations and industry best practices on all job sites
Liaised with clients to assess security needs, provide technical recommendations, and ensure customer satisfaction
Managed tools, equipment, and stock required for installations and repairs
Completed job cards, technical reports, and documentation accurately and within deadlines
Provided on-site and remote technical support for clients and internal teams

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