Jonas Chabalala

As an experienced and motivated Leader with exceptional leadership and interpersonal abilities, I am prepared to significantly contribute to the business goals and objectives. I am honest and Authentic and my leadership style is rooted in passion and a simple philosophy: a Shepherd must smell like the sheep's and hope is not a strategy. Operations and Leadership experience in leading day to day operations and passionate about over achieving goals, resilient and passionate about leading teams and having a common goal as team, reliable and always looking for ways and strategies to improve.

Club General Manager at Virgin Active Southern Africa (2013-10 – 2025-09)

Leading strategic planning, operational oversight, financial management, team leadership, customer and stakeholder relations, risk management and performance monitoring of a top performing club facility.

• Strategic Planning: Developing and Implementing long term and short term to achieve business objectives and maintain a competitive edge
• Operational Oversight: Daily smooth running of day to day operations and improving efficiency across all departments and maintaining brand standards
• Financial Management: Managing budgets, forecasting Revenue, controlling cost and monitor profit and losses
• Team Leadership: Recruiting, training, mentoring and retaining staff, while fostering a positive work culture and leading department's heads
• Customer and stakeholder Relations: Handling client interactions, resolving complaints and maintaining relations with tenants, Health professional and contractor's
• Risk management: Assessing and mitigating risk as per health and safety compliance, Leading the day to day function of the health and safety program; adhering to all company, local and National institutional standards
• Performance Monitoring: Analyze business data and develop strategies for improvement such as NPS, CSAT, CANCELATIONS and APP Correspondence

Operations Manager at Virgin Active Southern Africa (2008-01 – 2013-10)

Managing operations, communications, brand standards, contractor relations, budget control, customer satisfaction and health and safety initiatives.

• Managing clear internal and external communication throughout the club
• Managing, implementing and monitoring brand standards
• Managing contractors and supplier relations
• Managing of relevant budget expenses control
• Managing and leading front of house portfolios
• Driving customer and staff satisfaction initiatives
• Maintaining quality facilities and equipment
• Managing all aspects of health and safety in the club
• Procurement and ordering of goods
• Managing of maintenance staff

Bachelor's Degree in Marketing Management – Tshwane University of Technology (2002 – 2006)

Matric – Thaba Morula High School (1989 – 2001)