Jonathan Elkington
Customer Support | Junior DevOps Engineer (In Training)
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About
Customer Support professional with experience delivering exceptional service across phone, email, and live chat, combined with practical experience as a Junior DevOps Engineer (In Training). Skilled in troubleshooting technical issues, supporting Linux systems, and developing foundational knowledge of cloud infrastructure, Git, Docker, and automation. Recognized for clear communication, problem-solving, and continuous learning.
Experience
Customer Support Consultant (After Hours – Temporary) at Flight Centre (2024-02 – Present)
- Handled high-volume inbound customer queries.
- Resolved urgent travel issues.
- Managed bookings and records.
- Documented cases and handovers.
- Focused on customer satisfaction and retention.
Junior DevOps Engineer (In Training) at Domains.co.za (2024 – Present)
Concurrent with Flight Centre
- Completing structured on-the-job DevOps training while supporting infrastructure operations.
- Supporting Linux administration and troubleshooting.
- Using Git and GitHub.
- Building Docker containers.
- Gaining hands-on AWS and Azure experience.
- Developing foundational Bash scripting.
- Learning CI/CD concepts.
- Monitoring systems and documenting procedures.
Sales & Production Associate at Altered Chi Biotech (2021 – 2024)
- Front-facing sales and customer service.
- Educated customers on medicinal mushroom products.
- Cultivated medicinal mushrooms.
- Processed mushrooms into capsules.
- Assisted with inventory and operations.
Cybersecurity & Cloud Engineer Consultant (2020 – 2022)
- Provided cloud and cybersecurity consulting.
- Troubleshot technical issues.
- Explained technical concepts to clients.
Junior Network Engineer at BCX (2017 – 2019)
- Network support and server maintenance.
- Diagnosed technical issues.
- Maintained secure IT environments.
Education
Bachelor of Arts in Psychology – University of South Africa (UNISA)
