Joseph Ngugi
Full Stack Engineer & Technical Support Specialist
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About
Results-driven Full Stack Engineer & Technical Support Specialist with 7+ years’ experience in software development, API integrations, and cloud-based payment systems. Proven expertise in supporting integrations, troubleshooting complex issues, and ensuring seamless system interoperability. Skilled at working with cross-functional teams and partners to deliver scalable, secure, and high-performance solutions that drive financial inclusion.
Experience
Senior Application Development Specialist at Riana Group Ltd (2020-11 – Present)
- Provide technical support and troubleshooting for integrations, ensuring SLA/KPI adherence.
- Lead API integrations (payment, logistics, ERP), ensuring security, authentication compliance, and performance optimization.
- Developed and deployed cloud-hosted applications on AWS, improving scalability and reliability.
- Coordinated with cross-functional teams and external partners to resolve technical issues.
- Authored technical documentation: integration guides, test plans, and troubleshooting resources.
- Mentored junior developers and trained clients on system usage.
Full-Stack Web Developer at Fanaka Mobile Ltd (2020-07 – 2020-10)
- Built custom applications and integrated APIs for payments and services.
- Developed USSD applications to improve customer accessibility.
- Conducted troubleshooting, bug fixing, and provided post-implementation support.
Software Applications Developer at Wonderkid Multimedia Ltd (2015-01 – 2020-06)
- Developed full-stack web applications and handled big data migrations.
- Provided technical support, bug fixes, and user training post-deployment.
- Integrated APIs and services, including payment gateways.
- Led system documentation (SRS, test cases, user manuals).
- Supervised junior developers, ensuring timely project delivery.
ICT Support Intern at Nairobi City Water & Sewerage Company (2013-06 – 2014-04)
- Provided technical support and troubleshooting for hardware/software.
- Assisted in LAN, IP configuration, and user technical support.
Education
Bachelor in Business Information Technology (BBIT) – Mount Kenya University
Diploma in Business Information Technology (DBIT) – Mount Kenya University
Computer Packages Certificate – JKUAT
