Juan White

Results-driven and highly analytical Operations, Warehouse, and Fleet Manager with over 7 years of progressive leadership experience across high-volume distribution, manufacturing, and transport logistics. Proven track record of managing day-to-day transport operations, optimizing local and cross-border routes, and leading both in-house and 3PL courier teams (up to 12 drivers) to achieve strict SLA compliance. Experienced in executing progressive disciplinary procedures and managing end-to-end workforce compliance under the Basic Conditions of Employment Act (BCEA).

Adept at leveraging data-led frameworks, coaching first-line supervisors, resolving high-friction logistics conflicts, and maintaining rigorous documentation control.

Contract Lead Facilitator — Train the 1st Line Manager Program at Independent Operations & Leadership Consultant (2026-04 – Present)

• Supervisor Coaching & Development: Formulated and executed interactive training frameworks for factory and operational supervisors, heavily focusing on first-line management roles, responsibilities, and behavioral disciplines.
• LEAN Tools Implementation: Facilitated the practical application of root-cause analysis and operational tools, including the 5 Whys, Fishbone Diagrams, Flow Charts, and Present vs. Desired State mapping to eliminate floor waste and boost execution speed.
• Conflict Resolution & EQ: Trained leadership teams on Emotional Intelligence (EI), Good Human Relations, and specialized "GROW" conversation models to constructively handle floor grievances and minimize team friction.
• Performance Alignment: Directed workshops on the Alignment Model to successfully shift supervisory teams from traditional "manager-directed" tracking to self-sufficient, "mission-directed" performance units.

Warehouse Manager at 3JS & Medinox Pty Ltd (2025-05 – 2026-03)

• Fleet & Transport Dispatch: Directed the daily distribution workflows for a dedicated in-house driver and a 3PL courier fleet of 10–12 drivers (managing a mix of 10 bakkies and heavy trucks), ensuring 100% daily order handover and strict client SLA adherence.
• Labor Law & BCEA Management: Directly managed all warehouse shift structures and overtime sheets, strictly enforcing legal thresholds on hours worked, mandatory rest periods, and compliance tracking.
• Disciplinary Procedure Execution: Maintained workplace accountability by implementing progressive discipline frameworks, actively issuing verbal/written corrective warnings, and documenting infractions to protect operational integrity.
• Route Planning & Live Tracking: Strategically mapped out daily delivery routes based on distance, drops, and Cape Town traffic patterns; utilized geo-location tracking to manage live delivery updates and troubleshoot transit delays.
• Driver Compliance & Checklists: Enforced operational discipline by managing the in-house driver's daily vehicle pre-trip checklists, trip sheet verifications, and mandatory document control to mitigate road risk.
• Inventory & Cold Chain Regulation: Sustained 98% inventory accuracy across 1,400+ SKUs using tight FIFO/FEFO cold-chain rotation for raw materials and sensitive liquids.

Warehouse Manager at The Kartal Distribution (2023-03 – 2025-04)

Promoted from Warehouse Supervisor (March – May 2023)

• Throughput & Logistics Strategy: Engineered a 20% increase in operational throughput by restructuring storage infrastructure, streamlining vehicle loading/offloading layouts, and optimizing material handling paths.
• Cross-Border & Freight Oversight: Coordinated bulk container receiving and nationwide/cross-border freight logistics via primary transport operators (Primetime); verified that all complex cross-border documentation was flawlessly executed to avoid customs delays.
• Staff Leadership & Disciplinary Actions: Managed an on-site team of 8 and coordinated with 15+ nationwide agents; utilized clear communication protocols to manage performance, handle grievances, and correct behavioral outliers through company disciplinary codes.
• Transit Query Resolution: Served as the central point of contact for long-haul and short-haul truck operators, resolving live delivery challenges, gate access issues, and client disputes on-site.
• System & Admin Auditing: Oversaw complex digital billing, stock reconciliations, and bulk container receipting on Cin7Core ERP, ensuring complete financial and data alignment across administrative sheets.

Warehouse Supervisor at The Kartal Distribution (2023-03 – 2023-05)

• Transport Booking & Admin: Supervised the booking and scheduling of nationwide freight deliveries, tracking shipping lead times, and maintaining digital and physical logs for precise trip tracking.
• Frontline Client Relations: Managed B2B customer inquiries, resolved transit delays, and managed omnichannel support lines via Freshworks CRM to de-escalate delivery issues.

Warehouse, Production & Logistics Coordinator at Javan Fabrications (2021-09 – 2021-12)

• Execution Planning: Translated technical drawings and client scopes into actionable, multi-stage production packs, scheduling simultaneous heavy industrial fabrication jobs under firm target dates.
• Workflow Optimization: Monitored material inventory levels, balanced floor bottlenecks, and synchronized cross-departmental operations to hit a 100% On-Time, In-Full (OTIF) delivery mark.

Diploma in Operations Management – Alison (2024 – 2025)

National Diploma in Engineering (Boilermaking) – False Bay College (2012 – 2016)