Judith Matuludi

I am a dedicated and results-driven professional with diverse experience in IT Helpdesk support, Data Capture, and Fleet Administration. I believe in delivering exceptional customer service, ensuring accurate data management, and effectively coordinating fleet operations. I am skilled in troubleshooting and process optimization, with a strong commitment to excellence and customer satisfaction.

FLEET ADMINISTRATOR (Tracking and Fuel) - AUTO & TRUCKS TYRES

(2025-06)

• Monitoring tracking systems (Nestar and Mixtelematics)
• Ensuring accurate report allocation
• Conducting daily vehicle health checks
• Maintaining driver information and vehicle policies
• Monitoring mileage and capturing company/private kilometers
• Ensuring fleet changes are updated in tracking systems
• Allocating reports correctly
• Update correct Odo meter readings on keyfleet
• Handling supplier invoices and reconciliations
• Accurate fuel consumption tracking
• Issuing fuel orders for compressors and generators
• Daily fuel order allocation to drivers
• Monitoring and correcting fuel consumption and odometer readings
• Managing fuel supplier invoices and allocations
• Investigating fraudulent fuel transactions

IT HELPDESK SUPPORT - EQSTRA FLEET MANAGEMENT

(2018-03 - 2022-03)

• Resolved 95% of technical issues within service's Level Agreement (SLA) parameters, providing timely and effective first-line support
• Successfully managed workload priorities, ensuring prompt resolution of user queries and reducing helpdesk calls by 25%
• Identified and addressed recurring problems, implementing efficient solutions to improve overall system performance
• Created and configured new user accounts
• Granting appropriate permissions on supported applications
• Documented system changes, ensuring clear tracking of updates and modifications
• Maintained accurate system setup on user profiles, ensuring seamless user experience
• Reset passwords and performed system unlocks, providing prompt assistance to users

POST REPAIR ADMINISTRATOR - EQSTRA FLEET MANAGEMENT

(2017-08 - 2018-08)

Invoice and receipt data capture

• Load invoices for payment
• Follow up on outstanding invoices
• Answer incoming emails and respond to customer's complaints regarding unpaid invoices
• General administration duties and liaising with supplier daily

DOCUMENT MANAGEMENT - Eqstra Fleet Management

(2016-08 - 2017-08)

• Capture traffic fines and claims documents
• Document scanning and digitization
• Managing Accman and maintaince mailbox
• Verify data accuracy, completeness, and check for duplicates
• Scanning and optical character recognition (OCR) technology

Certificate - Business Process Analysis - Bytes People Solution (2018)

Diploma - Information Technology - PC Training And Business College (2011 - 2012)

Matric - Ngulu High School (2004 - 2008)