Juju Mahase

Empathetic professional with knack for customer service and team leadership, perfectly suited for Receptionist Manager role. Demonstrates strong organisational and communication skills, ensuring smooth front desk operations and excellent client interactions. Ready to foster welcoming environment and streamline administrative processes to enhance overall efficiency.

Receptionist Manager at Assupol life (2021-03 – Present)

Managed reception area and front desk operations with focus on customer service excellence and administrative efficiency.

• Administered office supply inventory control to avoid shortage or surplus.
• Supervised all front desk activities for smooth daily operations.
• Handled sensitive information discreetly to uphold privacy regulations.
• Collaborated with security personnel for visitor screening procedures, enhancing building safety.
• Worked closely with management to implement business strategies at reception level.
• Handled customer queries via telephone and email with a high level of professionalism.
• Managed reception area, ensuring professional and efficient service for visitors.
• Implemented new filing system, resulting in improved document organisation.
• Served as first point-of-contact for clients, providing exceptional customer service experience.
• Completed and filed compliance administration.
• Welcomed visitors with warmth and professionalism for positive first impressions.
• Provided positive visitor experiences through friendly reception service.
• Booked couriers and maintained inbound and outbound business post.

Acting General Manager at Imvelo safari and game breeders (2018-11 – 2019-05)

Led overall company operations and strategic management, overseeing recruitment, vendor relations, and business performance.

• Negotiated contracts with vendors, securing favourable terms and conditions for all parties involved.
• Oversaw recruitment processes, selecting highly skilled individuals contributing significantly to company growth.
• Coordinated interdepartmental functions, improving organisational cohesion and efficiency.
• Increased productivity by managing overall operations effectively.
• Ensured smooth daily functioning for successful business performance.
• Resolved conflicts swiftly, ensuring a harmonious work environment.
• Delegated tasks to promote team accountability and ownership.
• Oversaw daily company operations to reach financial targets.
• Produced business plans to maximise growth and minimise cost for company.
• Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
• Put in place clear controls for financial administration and business management.
• Worked with board of directors to establish objectives and decisively lead operations.
• Served as official representative of organisation to public groups or government agencies.

Marketing and Events Coordinator at Imvelo safari and game breeders (2017-06 – 2019-08)

Coordinated event planning and marketing initiatives, managing vendor relations, budgets, and logistics for corporate functions.

• Achieved successful event planning by coordinating logistics, vendors and promotional materials.
• Assisted in budget management, ensured cost-effective use of resources.
• Liaised between sales teams and clients, fostered productive business relationships.
• Managed vendor contracts to ensure timely delivery and budget compliance.
• Handled event logistics, contributed to seamless execution of corporate functions.
• Facilitated with vendors to establish delivery of services for scheduled events.
• Negotiated with vendors to provide cost-effective contracts.
• Managed team to implement priority tasks and deadlines.
• Oversaw cost and expenditures to manage event budget.
• Planned and implemented logistics to develop timeline and requirements of events.

Bachelor of Arts in Political Science – University of the Free State (2012-02 – 2014-11)

Certificate of Higher Education in Business Management (Marketing Management) – Motheo TVET College (2019-01 – 2021-11)