Julaga Mohammed
Inbound Customer Service (Vodapay)
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About
South African, Married, 3 Dependents. Multilingual professional with experience in customer service, debt collection, and administrative support.
Experience
Inbound Customer Service (Vodapay) - Vodacom - Johannesburg CBD
(2021-08)
Assisting customers with telephonic and chat queries related to the Vodapay app. Billing, resetting of their pin, purchasing queries, refund queries, technical queries. Answering Inbound calls and chats. Administration and capturing clients data onto the system.
- Perform any other related functions requested by the manager
Debt Collector and Inbound Customer Service - TCR Recoveries - Johannesburg CBD
(2018-11 - 2021-04)
Done Debt collection for clients such as Edcon, Multi choice, Truworths, Woolworths and Banking. Customer service. Administration.
Assistant - My Blok Internet Cafe - Eldorado Park
(2012)
Customer service. Assisting the owner with the day to day running of the internet cafe.
- Opening and closing of the cafe
- Assisting with drafting up CV's
- Printing, copying and laminating
Packer - Alex White and Astra Pack
(2010-11)
- Checking the quality of labels
- Ensuring that the labels matches the standard colours
- Packing various labels for companies such as Unilever
Education
Grade 12 - Lancea-Vale Secondary School (2005)
Grade 12 Passed - Silver Oaks Secondary School (2017)
Computer course - Crescent of Hope SA (2006)
Call Center course - Corner Stone HR (2007)
