Julia Tshepile

I am flexible, hardworking, reliable, result-oriented, and a self-starter. I am energetic and able to work with a diverse group of people and independently excellent at juggling multiple tasks and working under pressure. I am currently looking for an appropriate opportunity with a reputable employer who rewards hard work and appreciates ability and loyalty I am an independent thinker with a positive mindset and attitude, and a strong willingness to help and adapt easily to new environments.

I am a good organiser and able to communicate at all levels and pay attention to detail. I am passionate to use my analytical ability in a dynamic workforce where new ideas and challenges are addressed to achieve innovative results. I am an effective team player with the ability to motivate and organize a team for optimal performance.

My main strengths are adaptability, dependability, and determination to get a job done as proven by my varied work experiences.

Customer Service Consultant - African Bank

(2023-10)

• Provide account services to customers by receiving deposit cash withdrawals.
• Answered customers inquiries account balance, transaction history and/or service charges.
• Assisting with internet banking.
• Assisting with cash cheques and checking if they are legit.
• Identifying and sending leads to the bankers.
• Always authenticate and always follow process.
• Knowledge of fraud and prevention techniques.
• Navigate with clients and make them understand their transaction.
• Advice client of any documents received and need to be collected in the branch.

African Bank Savings and Investments - African Bank

(2023-08 - 2023-09)

• Assisting the clients with the withdrawals.
• Selling investments to the clients.
• Investments queries.

Customer Service Direct Channel Enablement Consultant - African Bank

(2023-04 - 2023-07)

• Process payments and withdrawals.
• Set up and maintain customer's accounts.
• Deal with calls or emails enquiries.
• Promote and sell financial products and service to customer's

Cash Office Cashier - Kit Kat Cash Crown Mine

(2021-11 - 2022-08)

• Processing online payments, cashbacks and cash withdrawals.
• Assisting customers to purchase tickets, electricity and/or bet games.
• Offering fast and contagious customer care service.
• Issues receipt, refunds, credits or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

Cashier - Kit Kat Cash and Carry (Kliptown)

(2019-11 - 2021-10)

• Operate the till machine.
• Pack and wrap purchases.
• Offering fast and contagious customer service.
• Issues receipt, refunds, credits or change due to customers.
• Receive Payment by cash, check, credit cards, coupon, loyalty card, vouchers, or automatic debits.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

Cashier - Game Store (Midrand)

(2019-09 - 2019-11)

• Operate the till machine.
• Pack and wrap purchases.
• Offering fast and contagious customer service.
• Issues receipt, refunds, credits or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Receive Payment by cash, check, credit cards, coupon, loyalty card, vouchers, or automatic debits.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

Merchandiser - Bethlehem Farmer Trust

(2014-12 - 2015-04)

• Greeting customers and offering assistance.
• Answering questions and addressing concerns.
• Informing customers about sales, promotions and policies
• Demonstrating how product work.
• Stocking merchandise and creating display.
• Taking inventory and monitoring sales floor.
• Going around the aisles taking note of which stock need replacement.
• Removing goods from the shelves which are past their sell-by date.
• Stacking the shelves and display areas, including fridges and freezers.
• Making sure that stock is rotated, putting goods with the earliest sell-by dates to the front.

Intern - South African Police Service

(2015-06 - 2016-11)

• Leave office Administration.
• Service termination.
• Medical Boards and health Retirement.
• Recruitment Administration.
• Central Administration work.
• Data capturing and processing.
• Call Centre (Inbound and Outbound).

National Diploma - Management Assistant - Maluti TVET College (2017)

National Senior Certificate - Nkarabeng Secondary School (2012)