Service Desk Analyst
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ive worked a technical support agent, (did email set up, router sets up, line test and handled some billing queries) and Desktop Support Engineer, Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
billing queries
Configured hardware, devices and software to set up work stations for employees.
currently do network monitoring service for all the Barloworld sites and do first line support. I assist Barloword users with SAP and system issues. I receive calls and incidents at the services desk. I Assist in analysing, assigning and escalating the support calls. Providing telephonic support to clients and
Updating incidents with progress and resolution details.
AEGIS GLOBAL : Technical support agent - Startdate:10/03/2016–enddate:2018/06/18
Router configurations email set ups line tests
Providing telephonic support to clients
DIGITAL SOLUTIONS GROUP: Desktop support - start date: 2018/06/20 - 2019/07/26
Billing queries email set ups line tests
ALTRON BYTES : service desk anlyst - start date: 2019/08/05
I am currently the shift lead in my team network monitoring service first line support technician assisting with system issues taking escalations
Maintained and updated SAP customer service database.
CCNA ROUTING AND SWITCHING CERTIFICATE
