Kamogelo Marota

Friendly and organized receptionist with exceptional customer service skills in both written and verbal communication. Fluent in English and Spanish composition. Am a hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities.

Receptionist - TKM Properties

(2020-10 - 2022-04)

• Greeting visitors
• Managing security and telecommunications systems
• Handling queries and complaints via phone, email, and general correspondence
• Transferring calls as necessary
• Taking and ensuring messages are passed to the appropriate staff member in time
• Managing meeting room availability
• Receiving, sorting, distributing, and dispatching daily mail
• Preparing vouchers
• Handling transcription, printing, photocopying, and faxing
• Recording and maintaining office expenses
• Handling travel arrangements
• Coordinating internal and external events
• Managing office inventory such as stationery, equipment, and furniture
• Overseeing office services like cleaners and maintenance service providers
• Assisting the HR team with recruitment, onboarding, and termination processes
• Maintaining safety and hygiene standards of the reception area

Cashier - Boxer Super Stores

(2019-12 - 2020-08)

• Processing sales transactions and taking payments
• Calculating the cost of products or services
• Calculating and returning change for cash transactions
• Maintaining adequate change denominations and requesting additional change
• Answering customer questions about products or services and providing recommendations based on customer needs
• Cross-selling and upselling products
• Reconciling cash drawers and sales receipts
• Reporting issues with equipment
• Working with the team to meet store sales goals
• Responding to and resolving customer complaints and concerns
• Processing layaways, returns and exchanges

Junior Administrative assistant - JVR Academy

(2019-05 - 2019-12)

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Matric - Grade 12 - Makgwading High school (2011)

NQF Level 6 - Management Assistance - Southwest Gauteng College (2014-01 - 2015-06)

Higher Certificate - Social Auxiliary Work - University of South Africa (2019-01 - 2019-12)

Degree - Social Work - University of South Africa (2024-01)