Kamogelo Mkhari

Customer Service professional with extensive BPO experience supporting customers in high-volume contact centre environments. Experienced in phone, email and chat support, case management, complaint resolution and CRM systems including Zendesk, Amazon Connect and Pega. Holds a 120-hour TEFL certificate and is seeking remote Customer Service, Chat Support or Customer Success opportunities.

Customer Service Advisor - Sutherland Global Services

(2025-11)

• Handle inbound customer enquiries via phone, chat and email.
• Resolve customer issues and manage cases through to resolution.
• Accurately document interactions in CRM systems.
• Meet quality, compliance and productivity targets.
• Escalate complex issues while maintaining excellent customer experience.

Order Taker & Customer Service Representative - iContact

(2023-11 - 2025-05)

• Process customer orders accurately and efficiently.
• Assist customers with billing, account, product and service enquiries.
• Resolve complaints with empathy and professionalism.
• Update customer records and maintain accurate documentation.
• Meet quality assurance, productivity and customer satisfaction targets.
• Work collaboratively to achieve operational goals in a fast-paced BPO environment.

Matric - Randfontein High School (2021)