Karabo Matlala

Dedicated and hard-working Debt Mediation Consultant and Debt Counsellor Assistant with extensive experience in customer service, debt counselling support, debt mediation, administration, and client relationship management. Skilled in negotiating with creditors, handling debt review processes, conducting reconciliations, and assisting clients with financial solutions.

Debt Mediation Consultant - Octogen (Pty) Ltd

(2025-04)

• Negotiating with creditors on behalf of clients
• Requesting settlement letters from creditors
• Assisting clients with debt review removal processes
• Following up on settlement arrangements and client progress
• Providing support and guidance throughout debt mediation processes
• Maintaining accurate client records and communication

New Business Approvals / Debt Counsellor Assistant - Octogen (Pty) Ltd

(2022-01 - 2025-03)

• Verifying client documents
• Checking clients' NCR status
• Conducting daily follow-ups on applications
• Performing quality checks and approving new business
• Finalizing client applications
• Handling basic office administration duties
• Assisting clients with queries and support

Customer Service Consultant - Octogen (Pty) Ltd

(2019-11 - 2022-01)

• Liaising with creditors on behalf of clients
• Lodging balance disputes on accounts
• Conducting balance reconciliations on client debt repayments
• Assisting clients with account queries and updates
• Recording and maintaining accurate client information
• Delivering excellent customer service and support

Data Capture & Electronic Filing Clerk - Octogen (Pty) Ltd

(2015-11 - 2019-10)

• Extracting and capturing customer data
• Preparing and analyzing data
• Handling CIPRO publications for deregistered CCs and CPs
• Assisting with withdrawal license documentation
• Sending and obtaining consent-to-service documents
• Managing electronic filing and document administration

Call Center Agent - Magma Attorneys

(2014-07 - 2015-09)

• Handling inbound and outbound calls
• Debt collection services
• Administrative duties and document filing
• Assisting clients with account-related queries

Call Center Agent - Pholosa Asset Management

(2013-08 - 2014-02)

• Managing inbound and outbound calls
• Debt collections and administration
• Reception duties and filing
• Assisting clients with payment arrangements

Call Center Agent - iTalk

(2013-06 - 2013-07)

• Contacting businesses and private individuals by phone
• Promoting products and services
• Following prepared sales scripts
• Providing product and service information

Matric - North View High School (2008)

Call Center Certificate - Cornerstone Training Centre

Office Administration Diploma - Quest Computer Skills