Karabo Ngeu

A detail-oriented and data-driven Campaign Specialist with 3+ years of experience across debt collections, SARS recovery, campaign operations, SQL querying, data extraction, customer communication and performance tracking. Mbalenhle has hands-on exposure to collections campaign support, debtor engagement, payment arrangement negotiation, data validation and operational reporting. She is skilled at using campaign data to support contactability, right-party contact opportunities, promises to pay, collections performance and operational prioritisation.

She brings a strong technology mindset and clear readiness to adapt into dialler administration, CRM-to-dialler data handling, manual campaign segmentation and performance-focused campaign optimisation.

Campaign Specialist at Nudebt Management (2024-01 – Present)

• Support planning, execution and tracking of collections-focused campaigns to improve contactability, operational focus and collections outcomes.
• Use SQL querying and data extraction to pull, organise and interpret campaign datasets for decision-making, reporting and performance measurement.
• Analyse customer, account and campaign data to identify segmentation, prioritisation and optimisation opportunities aligned to business strategy.
• Maintain campaign trackers and reporting outputs to monitor campaign execution, response trends, data movement and performance improvement areas.
• Support data readiness by checking records, identifying gaps or inconsistencies and preparing accurate information for campaign execution.
• Coordinate campaign execution and distribution, ensuring activities are aligned to operational priorities, account focus and collections objectives.
• Work with campaign and collections stakeholders to refine campaign activity based on daily and weekly performance outcomes and operational feedback.
• Handle debtor, campaign and operational information with confidentiality, accuracy and compliance awareness in a regulated collections environment.

SARS Entity, Debt Collection Consultant at Nudebt Management (2023-10 – 2024-01)

• Contacted taxpayers with outstanding debt to negotiate payment arrangements and support recovery of taxes, penalties and interest.
• Managed sensitive taxpayer and account information professionally, maintaining accuracy, confidentiality and process discipline.
• Captured debtor interactions, payment arrangements, follow-ups and account outcomes to support records, reporting and service continuity.
• Explained payment options, including instalment arrangements and settlement discussions, while maintaining a professional and compliant tone.
• Built practical understanding of collections environments where right-party contact, promises to pay, payment follow-through and account resolution are key performance drivers.

Debt Collection Consultant at Nudebt Management (2023-03 – 2023-10)

• Contacted debtors to negotiate payment arrangements, collect outstanding balances and support achievement of daily and monthly collections targets.
• Worked in a target-driven collections environment with exposure to right-party contact, promises to pay, kept arrangements, collections value and call quality expectations.
• Maintained accurate account notes, contact outcomes and payment arrangement records to support follow-up, reporting and operational continuity.
• Applied clear communication, negotiation and problem-solving skills when engaging with debtors and handling sensitive financial matters.
• Followed collections processes, professional conduct standards and confidentiality requirements when working with debtor and account information.
• Recognised for strong collections performance and ability to support peers through practical debt collection guidance and mentoring.

Certificate in Full Stack Development – FNB App Academy (2025)

Certificate in Introduction to Programming – Boston City Campus (2025)

Certificate in Debt Collection Training – Mad Academy (2023)

Matric – Primrose Technical High (2022)