Kholofelo Maeko

A versatile, customer-oriented professional with proven experience spanning retail, hospitality, and call centre environments. Demonstrates a strong track record of delivering excellent customer service, managing cash transactions accurately, and handling professional outbound client communications on high-profile campaigns. A quick learner holding a Certificate in Retail, dedicated to maintaining high standards of service, team collaboration, and efficiency.

Call Centre Agent (Sanlam Campaign) - iTalk

(2021 - 2021)

• Engaged with clients professionally over the phone representing a major Sanlam campaign.
• Delivered clear and persuasive product communication matching client compliance guidelines.
• Maintained high call quality metrics, resolved queries effectively, and logged data accurately in the CRM system.

Hostess & Waitress - Worksoft Events

(2019 - 2019)

• Welcomed and hosted guests at high-end weddings, corporate functions, and special events.
• Coordinated guest seating, managed flow of service, and ensured an exceptional hospitality experience.
• Collaborated tightly with catering and management teams to deliver smooth, timely food and beverage service.

Cashier - Shoprite

(2018 - 2018)

• Processed high-volume customer transactions swiftly using Point of Sale (POS) register systems.
• Handled cash, card, and digital voucher payments accurately while keeping a perfectly balanced till drawer.
• Provided welcoming and supportive customer assistance, resolving checkout inquiries with a positive attitude.

Learnership Programme Participant - Shoprite

(2017 - 2017)

• Gained comprehensive practical and theoretical knowledge of retail store operations.
• Received structured training on inventory management, merchandising, stock rotation, and customer care principles.

Certificate in Retail - Retail - Shoprite Learnership Programme (2017 - 2017)

Matric Certificate - Eldomaine High School (2015 - 2015)