Karabo Pitso

Business and Information Management graduate with experience in customer service, administrative support, and client communication. Confident in welcoming guests, handling inquiries, managing appointments, and providing excellent service in a fast-paced, customer focused environment. Eager to apply strong administrative support skills and a proactive approach to enhance operational efficiency within an organisation.

Technical and Administrative Support Intern at Durban University of Technology App Factory (DUT App Factory) (2025-07 – 2025-12)

• Addressed student inquiries regarding NSFAS funding and refund applications, providing essential technical and administrative support.
• Facilitated professional communication with staff and students utilising Microsoft Outlook and Microsoft Teams.
• Streamlined and redesigned Excel tracking sheets for refund applications, enhancing data management efficiency.
• Administered staff management lines and resolved access queries, liaising with personnel via Outlook and Microsoft Teams for necessary assistance.
• Facilitated system access by updating reporting lines and assisting staff with access requests.
• Developed and delivered Microsoft PowerPoint presentations during team collaborations to propose system enhancements and improvements.

Diploma in Business and Information Management – Durban University of Technology (2022-02 – 2025-11)