Karabo Pookgwadi
Service Desk Agent | IT Support | Technical Support
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About
Motivated IT professional with an NQF Level 5 National Certificate in Information Technology (Systems Development) and hands-on experience providing independent technical support since 2019. Experienced in diagnosing Windows, hardware, software, printer and connectivity issues, assisting users, installing and configuring software, and explaining technical solutions clearly. Strong foundation in networking fundamentals, client-server systems, databases and troubleshooting, supported by practical technical projects.
Customer-focused, analytical and comfortable managing multiple technical issues while maintaining professional communication and accurate technical information.
Experience
Independent IT Support Technician - Self-Employed
(2019)
- Diagnose and resolve Windows operating system, software, hardware and general PC issues for users.
- Install, configure, update and maintain operating systems and software applications.
- Perform hardware diagnostics, repairs, upgrades and component replacement.
- Configure printers, peripherals and other office equipment and troubleshoot related issues.
- Provide end-user support and explain technical solutions in clear, user-friendly language.
- Troubleshoot connectivity and general computer performance issues and identify appropriate solutions.
Educator's Assistant - Monamodi Matsepe Secondary School
(2023-01 - 2023-08)
- Assisted staff and learners with day-to-day computer and printer-related issues.
- Set up printers, replaced toner cartridges and provided basic technical troubleshooting.
- Captured data, prepared learning materials and provided administrative support.
- Communicated with staff and learners professionally while resolving routine support needs.
Stock Controller - Shoprite Holdings Ltd
(2021-06 - 2022-06)
- Managed inventory records, stock control processes and receiving activities.
- Maintained accuracy of operational information and assisted in resolving discrepancies.
- Worked effectively in a fast-paced environment requiring attention to detail and teamwork.
Education
National Certificate in Information Technology - Systems Development - WeThinkCode_ (2024)
Full Stack Development Certificate - Full Stack Development - FNB App Academy (2025)
BSc (Incomplete) - Computer Science & Mathematical Statistics - University of Cape Town
National Senior Certificate (Matric) - Monamodi Matsepe Secondary School (2015)
