Karabo Ramahlama

Detail-oriented Administration Clerk with a strong background in retail management and proven ability to maintain organisation and accuracy in fast-paced environments. Skilled in handling administrative duties, inventory management, and customer service, demonstrating excellent communication and problem-solving capabilities to support smooth office operations.

Collections clerk admin - Elevated Recoveries - Pretoria Brooklyn

(2022-02 - 2026-01)

• Recorded and updated debtor information in the collections database, ensuring accuracy and confidentiality.
• Communicated with customers to negotiate payment plans and resolve billing disputes while maintaining positive relationships.
• Prepared regular reports on collection activities, payment statuses, and outstanding accounts for management review.
• Managed accounts receivable by tracking outstanding debts and coordinating payment follow-ups to reduce overdue balances.
• Processed incoming payments and ensured accurate allocation to customer accounts to maintain up-to-date financial records.

Store supervisor - Signature cosmetics and fragrance - Polokwane

(2018-05 - 2021-03)

• Supervised and trained store staff to ensure adherence to company policies and excellent customer service standards.
• Coordinated shift schedules and delegated tasks to optimise staffing levels and operational efficiency.
• Monitored stock levels and coordinated with suppliers to maintain inventory accuracy and availability.
• Conducted regular audits to identify discrepancies and prevent stock loss or theft.
• Generated daily and monthly reports on sales performance, stock movement, and staff productivity using computerised systems.
• Managed customer service issues and escalations, ensuring resolutions were aligned with company policies to maintain customer satisfaction and trust.
• Implemented safety and security protocols to protect store assets and ensure employee well-being.

Store assistant - Signature cosmetics and fragrances - Polokwane

(2014-08 - 2018-05)

• Assisted customers with locating products and provided detailed information to enhance their shopping experience.
• Managed inventory by receiving, storing, and organising stock efficiently to ensure availability of goods.
• Operated the cash register, processed transactions accurately, and handled customer payments with care.
• Maintained cleanliness and orderliness of the store to create an inviting shopping environment.
• Provided administrative support by keeping records of sales, returns and stock levels using basic computer systems.

Real Estate Practise - Real Estate - Milzet Holdings pty ltd (2026-02 - 2027-02)

Enhanced Computer Technician certificate - Computer Technology - Msc business College (2006-02 - 2008-12)

Grade 12 - Mamolemane Secondary school (2001-01 - 2005-12)