Karabo Tshotetsi

Customer Service Agent with over 1 year of experience in technical support, customer care, and call centre environments. Skilled in handling customer inquiries, troubleshooting technical issues, billing support, upselling services, and maintaining accurate CRM records.

Customer Service Agent - Afrizan (MultiChoice DStv)

(2025-06)

• Handle customer inquiries related to accounts, billing, subscriptions, and technical issues
• Provide accurate information on DStv products, packages, and promotions
• Upsell DStv products based on customer needs
• Record customer interactions in CRM systems

Customer Service Consultant - Merchants (Vodacom)

(2024-03 - 2024-12)

• Managed inbound customer calls regarding internet and network issues
• Assisted customers with purchasing products and services
• Educated customers on self-help options

Technical Support Agent - Startek

(2022-11 - 2023-06)

• Provided technical support for internet and email services
• Troubleshot connectivity issues and escalated unresolved cases

Information Technology: Technical Support - Information Technology - Opelong Business Institute (2023)

National Senior Certificate - Letsibogo Secondary School (2018)