Karen Symens

Detail-oriented Medical Debtors Clerk with extensive experience in medical billing, debtors management, and claims processing within specialist and hospital environments. Proven ability to manage full account portfolios, follow up on outstanding claims, and resolve rejections efficiently to ensure timely payment. Strong working knowledge of medical schemes, PMB requirements, and billing processes, with a consistent track record of maintaining accuracy, meeting deadlines, and improving cash flow.

Recognised for professionalism, attention to detail, and the ability to work effectively under pressure.

Receptionist at Dr. TC Pearton Psychiatrist (2024-06 – Present)

• Manage patient communication, email correspondence, and bookings
• Coordinate patient admissions and maintain accurate records
• Perform administrative duties supporting billing and patient management

Hospital Billing & Credit Control at Evexia (Independent Contractor) (2018-10 – 2025-10)

• Process hospital billing and submit medical claims accurately and timeously
• Allocate medical aid payments and reconcile accounts
• Follow up on outstanding claims with medical schemes
• Collect outstanding debts and reduce account ageing
• Liaise with case managers and resolve billing queries
• Ensure accuracy and compliance with billing requirements

Accounts Administrator at Dr. CE Schüler Psychiatrist (2013-05 – 2024-05)

• Managed full patient accounts and debtor portfolios
• Performed monthly bank and medical aid reconciliations
• Followed up on outstanding accounts and collected payments
• Resolved account queries and discrepancies
• Maintained accurate patient records and documentation
• Assisted with reception and administrative support

Bookkeeper at Agri-Invest Feeds (2010-06 – 2012-12)

• Managed debtors and creditors accounts
• Performed bank reconciliations and financial administration
• Handled client accounts, stock control, and logistics
• Assisted with HR and purchasing functions

Accounts Clerk (Medical Practice) at Dr. JE Kotzé (2008 – 2008)

• Managed patient billing and medical aid reconciliations
• Followed up on outstanding payments and performed collections
• Resolved account queries with patients and medical aids
• Maintained accurate filing and patient records
• Conducted age analysis and tracked payments

Ophthalmic Assistant, Receptionist, and Patient Relations Officer at Multiple medical practices and hospitals (2002 – 2008)

Roles included Ophthalmic Assistant, Receptionist, and Patient Relations Officer across multiple medical practices and hospitals, where I gained:

• Strong exposure to medical environments and patient care
• Experience with patient records, billing support, and administration
• Knowledge of specialist procedures and medical terminology

Matric (Grade 12) – High School Menlopark (1997 – 1997)

BCom in Financial Management – UNISA