Photography and Videography at Lux Lens (2025-03 – Present)
Main sectors are Real estate, Matric dances and small business events. Adobe Lightroom, Photoshop and Premiere Pro proficient.
- Developed and implemented creative concepts for promotional videos, leading to increased audience reach and impact.
- Captured and edited high-quality photography and videography content.
- Collaborated with clients to understand project requirements, ensuring alignment and satisfaction throughout the production process.
- Streamlined post-production workflows by adopting new software tools, resulting in more efficient project turnaround times.
- Conducted on-site shoots in various environments, adapting quickly to changing conditions to deliver optimal results.
Product Support Advisor at Garmin Ltd (2024-09 – 2025-03)
- Delivered expert technical support and product advise for Garmin's consumer electronics, including GPS devices, smartwatches and fitness trackers.
- Assisted customers via phone, email, and chat, resolving issues efficiently while maintaining high customer satisfaction.
- Diagnosed hardware and software issues, providing troubleshooting steps and escalating complex problems to the engineering team when necessary.
- Maintained in-depth knowledge of Garmin's product line and software updates to provide accurate, up to date support.
- Collaborated with cross-functional teams to improve support processes and contribute to product feedback loops.
Barista (Shift Leader) at Costa Coffee (2022-09 – 2024-07)
- Provided instructions and feedback to team members during shifts.
- Trained new hires and set up mentoring relationships to drive team performance.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Led by example and demonstrated company best practices.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Trained and mentored new employees to maximize team performance.
- Promoted safe and tidy work areas through inspections and cleaning checklists.
- Answered questions and resolved employee complaints.
- Practiced food and health safety to comply with guidelines.
- Reconciled cash drawers and prepared bank deposits.
- Logged daily activities and notable incidents during production shifts.
Barista (Key Holder) at Costa Coffee (2019-06 – 2022-08)
- Responsible for uplifting team members as a Key holder, making stock orders and stock take.
- Overseeing the management of the store when the manager is not around.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions
Activity Organizer at Southbourne School of English (2019-06 – 2019-10)
- Oversaw organizing trips and activities for foreign exchange students over the summer period.
- Remained calm under pressure to resolve issues and deliver smooth, professional event management.
- Designed event set-up and displays to match client requests.
- Supported project managers with defining and developing event briefs.
- Registered and briefed attendees on event schedules.
- Completed risk assessments to verify health, safety and environmental compliance ahead of events.
