Kgabe Rampheri

IT Support Technician with 3+ years supporting internal IT infrastructure, desktop environments, networking, Microsoft 365, and end-user services. Troubleshoot hardware, software, LAN/WAN, DNS, DHCP, VPN, printers, and VoIP. Skilled in Windows administration, Hyper-V virtualization, workstation deployment, IT asset management, and secure system operations.

IT Technician - Ecolabs.africa - Roodepoort, South Africa

(2022-12)

• Resolved first-line and second-line IT support including, hardware, software, printer, and network incidents for 200+ end users.
• Installed and configured Windows and Linux OS images for 50+ workstations and business apps.
• Managed Microsoft 365 services for Outlook, Teams, OneDrive, and SharePoint for 200+ accounts.
• Diagnosed LAN/WAN, Wi-Fi, VPN, IP, DNS, DHCP, and IP issues; restored connectivity within SLA targets.
• Installed, configured, tested, and maintained IP and analogue CCTV camera systems.
• Mounted and aligned CCTV cameras, installed DVR/NVR units, and configured remote viewing.
• Troubleshooting desktops, laptops, and other peripheral devices and managing incidents on an end to end, and assisting with IT projects.
• Documentation of IT requirements and also supporting Microsoft windows environment, assisting with servers issues.
• Configured and managed Hyper-V virtual machines; improved uptime to 99.5% through monitoring.
• Deployed 30+ workstations, completed hardware upgrades, and installed software for new hires.
• Processed onboarding/offboarding for 40+ users, managing accounts, permissions, and access controls.
• Maintained antivirus and patching, executed backups, and supported security controls for 200+ endpoints. Delivered remote and on-site support, achieving 95%+ customer satisfaction on resolved tickets.

Lecturer Assistant - IIE Rosebank College - Polokwane, South Africa

(2021-01 - 2022-12)

• Assisted lecturers with IT and networking modules; troubleshot student issues for 100+ learners.
• Maintained computer lab systems and resolved connectivity faults for 30+ lab PCs.
• Coached students on networking fundamentals, operating systems, and IT support concepts for 100+ learners.

Diploma - Information Technology Management - IIE Rosebank College (2020 - 2022-12)

Matric (National Senior Certificate) - Mokwatedi High School (2019-12)