Katlego N
Experienced Sales and administrator in customer service
Hire this person
Send a job offer directly to this candidate
About
I am a sales and customer-focused professional with over 10 years of experience in account management and client service. I have built strong relationships with customers, supported business growth, and consistently worked towards meeting and exceeding targets. I have extensive commercial role abilities with hands-on experience in managing customer accounts, sales coordination, and forecasting.
In my current role at Scaw Metals Group, I work closely with key customers, managing accounts that generate significant revenue and ensuring their needs are met from order placement through to delivery. I work with internal teams such as planning to align customer demand with production and supply. I take pride in being reliable, responsive, and focused on delivering consistent results.
Experience
Service Administrator at Scaw Metals Group (2016-12 – Present)
Manage customer orders, maintain strong relationships with key customers, monitor account performance, collaborate with internal teams, and handle customer queries.
- Manage customer orders from capture to delivery
- Maintain strong relationships with key customers
- Monitor account performance and provide updates
- Collaborate with planning and production teams
- Assist with forecasting based on demand
- Handle customer queries and complaints
Technical Sales Clerk at Scaw Metals Group (2014-07 – 2016-12)
Managed customer complaints, compiled performance reports, and worked with quality teams on issue resolution.
- Managed customer complaints using Q-Pulse
- Compiled performance reports
- Worked with quality teams on issue resolution
Mill Secretary at Scaw Metals Group (2012-06 – 2014-06)
Provided administrative support, managed systems and scheduling, and assisted with customer queries.
- Provided administrative support
- Managed systems and scheduling
- Assisted with customer queries
Tester at Scaw Metals Group (2011-05 – 2012-06)
Conducted product testing to ensure quality standards.
- Conducted product testing to ensure quality
Education
Bachelor of Commerce in Business Management & Marketing – Regent Business School (2019)
Business Administration Services in Business Administration
Customer Relationship Development in Customer Service
Matric – Reivilo Hoerskool
