Katlego Tshetlo

Professional and dedicated Receptionist with more than 3 years of experience within the pharmaceutical sector. Skilled in customer service, front desk operations, inventory management, administrative support, sales transaction processing, and workplace safety practices. Demonstrates strong communication abilities, attention to detail, and the ability to work effectively in fast-paced environments.

Possesses a Diploma in Management specialising in Occupational Health and Safety together with SAMTRAC certification. Committed to maintaining operational efficiency, delivering excellent customer service, and supporting organisational objectives through professionalism and teamwork.

Receptionist - Petersfield Pharmacy

(2020-09)

• Managing front desk and reception operations in a professional and welcoming manner.
• Answering and directing incoming telephone calls efficiently.
• Assisting customers with general enquiries and directing prescription-related matters to the pharmacist.
• Processing sales transactions accurately using till systems.
• Performing daily cash-up procedures and completing end-of-shift paperwork.
• Capturing data and maintaining accurate filing systems for pharmacy records and documentation.
• Assisting with stock control and inventory management of medication and pharmacy supplies.
• Monitoring stock levels and supporting inventory replenishment processes.
• Supporting administrative functions to ensure smooth pharmacy operations.
• Assisting with visual merchandising and promotional displays to enhance customer engagement.
• Maintaining professionalism and confidentiality when handling customer information.
• Collaborating effectively with pharmacy staff to ensure efficient customer service delivery.

Diploma in Management - Occupational Health and Safety - STADIO Higher Education (2019 - 2026)

Introduction to SAMTRAC - NOSA (2019 - 2019)

Grade 12 - Eureka High School (2006)