Keamogetswe Modisane

Customer Service and Sales Professional with over 3 years' experience across retail, telecommunications, and financial services. Proven ability to build client relationships, exceed KPIs, and resolve customer concerns efficiently. Skilled in communication, time management, and adapting quickly to new systems. Seeking opportunities to leverage experience in customer-facing and support roles.

Customer Services Representative at Dashbpo (2025-01 – Present)

Providing customer support for credit card services

• Answered inbound calls to assist clients with their credit cards
• Opened new accounts for clients and assisted them in making online payments with their credit cards
• Blocked old accounts and edited all the required client information

Customer Services Representative at PLP Group (2025-01 – 2025-12)

Supporting clients with transportation reservations and customer concern resolution

• Assisted clients with transportation reservations for medical appointments
• Escalated and resolved client concerns using CRM systems

Communication Specialist at IntelliBPO (2024-01 – 2025-12)

Managing customer communications and issue escalation

• Handled inbound and outbound customer queries
• Documented and escalated client issues to the correct departments

Financial Advisor at Old Mutual (2022-01 – 2023-12)

Providing financial advisory services and meeting sales targets

• Advised customers on insurance and policy products
• Managed confidential documents and email communication
• Consistently met monthly sales targets

Cashier at Shoprite Group (2021-01 – 2022-12)

Processing customer transactions and maintaining cash control

• Processed customer payments and handled sales transactions
• Maintained accurate cash handling and stock control

Sales Assistant at Mr Price Group (2020-01 – 2021-12)

Delivering customer service and managing stock

• Delivered high-quality customer service on the sales floor
• Assisted in stock management and work scheduling

Diploma in Beauty Therapy – Face to Face Beauty School (2020-01 – 2022-12)

Matric Certificate – Clapham High School (2017-12)