Kebone Mogopudi

A self-motivated and resilient individual who excels in a fast-paced and constantly evolving environment. Possessing strong communication and interpersonal skills, I provide comprehensive support and guidance to staff across a wide range of Operations matters while upholding the company's core values and objectives. Additionally, my ability to work independently and as part of a team, combined with my adaptability to change, enables me to contribute effectively to the success of the Operational functions.

Seeking a challenging role where I can leverage my skills, promote vision, and mission, and drive continuous improvement in operations.

SALES COORDINATOR/RECEPTIONIST - FIDELITY ADT

(2024-01)

• Receiving of feedback from Sales consultants regarding the outcome of appointments daily
• Capture and record all relevant information on sales systems and update the call status accordingly
• Handling of red flags and resolution of related sales complaints
• Handling of sales related enquiries by clients not related to new leads or leads in 'Follow Up'
• Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
• Creating leads to be process paperwork
• Obtain quote value for reporting
• Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
• Ensure correct DOA levels have been signed off for contracts and quotes
• Load lead onto the sales system
• Record the receipt of the application on the control sheet
• Check and copy submissions
• Ensure that the applications received meet the minimum standards
• Assist with any problems or complaints
• Give full feedback to clients where necessary
• Ensure that information is communicated in a timely and accurate manner to all team members
• Receive quotes from District Sales, technical and Community Development team for purchasing of goods
• Ensure DOA signs off for approval
• Create requisition on SAP system or financial system
• Ensure PO is generated and submitted to supplier by procurement department
• Receive Goods delivery note and invoice for receipting
• Inform accounts payable to make payment to supplier once receipting of invoice is processed
• Follow up with Suppliers for outstanding PO`S generated
• Have knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Always keep your workstation/office neat and tidy
• Not abuse company telephone for private calls
• Filling, faxing, ordering of stationary and all other office duties
• Adhere to shift roster and office hours
• Emails to be processed daily (up to date by COB)
• Assisting with other ad-hoc tasks, analysis, and projects as and when required by Management
• Ensure that the disciplinary code is always adhered to
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon targets
• Meeting and keeping on agreed upon targets – performance
• High standard of service must be upheld
• Always ensure SOX compliance
• Ensure that the Big 5 principles are always upheld

MONITORING CENTRE SWITCHBOARD OPERATOR - FIDELITY ADT

(2022-10 - 2024-01)

• Monitoring emergency signals
• Phoning of the premises/clients/key holders
• Recording and reporting all relevant information into the by means of computer
• Ensure all relevant administrative work and handled signals are completed
• Monitoring and action of vehicle violation
• Usage of security language where applicable especially in Radio with arm respond
• Dispatching arm respond diversely/monitoring them and their safety and communicating with them diversely and telephonically if there's a need

CLEANER URBAN - FIDELITY CLEANING SERVICES

(2021-09 - 2022-10)

• Office cleaning
• Cleaning of employee desks
• Followed by sanitization, health, hygiene regulations
• Deep cleaned floors by hovering, mopping and sweeping surfaces
• Kept cleaning surfaces well stacked by conducting regular items counts and order replacement in advance

SALES CONSULTANT - OKEEF AND SWARTZ

(2021-01 - 2021-08)

• Make cold calls to client
• Present product to clients
• Close client and make sales

SALES CONSULTANT - I-TALK FINANCIAL SERVICES

(2020-06 - 2020-11)

• Calling clients and sell a cell phone contract to them
• Gather as much necessarily information that is needed of a client
• Close client and make sales

RECEPTIONIST - THE ROOTS GUEST HOUSE

(2016-12 - 2016-02)

• Switch Board operator, face of the business
• Receiving all incoming calls
• Make all the bookings for client
• Monitor time client came in and out, Register must be signed
• Offering of voucher specials to incoming client
• Monitoring the cameras around the building on my computer
• Attending and escalating all clients complains to management

National Certificate Vocational (NCV) Level 2 to Level 3 - Office Administration - Vuselela (TVET) College (2016 - 2018)

National Certificate Vocational (NCV) Level4 - Office Administration - Taletso (TVET) College (2019 - 2019)

Grade12 - Tsamma Secondary (2014 - 2014)