Kedibone Kotlolo

A hardworking flexible team contributor and self-motivated individual, in search of a dynamic fast paced environment position that will put to prudent use where I can utilize my extensive skills and experience.

Debt Collection Agent - Nimble group

(2025-07 - 2026-03)

• Contacting debtors to recover overdue payment and securing payment arrangements and resolving accounts
• Engaging with clients via phone or emails to resolve queries and establish, monitor and manage payment plans

Debt collection agent - Fti Fourie and Truter incorporated attorney

(2024-03 - 2025-06)

• Day to day duty to recover outstanding debts from for TFG group
• Contacting debtor, negotiating payment plans and ensuring compliance with relevant laws and company policies
• Handle customer inquiries and complaints related to debt collection

Call Centre Agent (warm-up) - 3 Way Marketing

(2020-07 - 2023-01)

• Making outbound collection on overdue accounts using standard scripts and procedures
• Deal with customer queries in terms of their accounts daily telephonically and negotiating for payment plans to settle the account
• Team leader assistance (2IC) reporting daily progress, sending emails and coaching

Call Centre Agent - Italk Financial Services

(2018-07 - 2020-01)

• Handling 90+ calls daily by solving complex queries and customer service problems
• Maintaining debtor's records by updating account information and administration
• Promptly respond to general inquiries via email, telephone and fax

Call Centre Certificate - Benny Recruitment and Training Centre (2017)

Grade 12 - JB Matabane Secondary School (2016)