Area Operations Manager & Product consultant
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I am an Area Operations Manager & product Consultant with 12 years of experience at Khutai Software (Pty) Ltd T/A ScanTrack in South Africa. In the national and international accounts and IT division, I work with many different industries, including the acquiring / Maintaining & commissioning of newly developed sites. I have achieved national and international targets.
I combine over 20 years of ICT and operations management experience with a proven track record in customer acquisition, retention, and portfolio growth. In my current role as Area Operations Manager & Product Consultant, I’ve successfully identified market gaps, sourced new customers, and enhanced product offerings through innovation and ERP integration. Beyond technical expertise, I excel at building strong partnerships — aligning customer needs with business goals, negotiating win-win solutions, and ensuring long-term profitability.
My leadership style is collaborative and strategic: I motivate teams, foster trust with stakeholders, and consistently deliver results across national and international markets.What sets me apart is my ability to bridge technology and business strategy. I don’t just manage systems — I leverage them to unlock growth opportunities, strengthen customer relationships, and create sustainable value. That combination of technical depth, strategic vision, and interpersonal skill makes me the ideal partner to drive business development forward
● Manage Existing Customer Business Plan through identifying gaps in current portfolio and growth opportunity
● Manage the sourcing of new potential customers
● Manage the retention of customers and reducing terminations
● Manage increase in profitability
● Manage credits passed in conjunction with Administrators, Branches and Accounts Receivable
Team lead on new innovations on enhancing current product offering
Works closely with the development team to ensure a satisfactory outcome.
● First Alert Support – quick response times 24hours
● Customer Service Excellence
● Manage customer visits and Customer Reviews
● Ensure agreed turnaround times are Standard Operating Procedures of customers are adhered to
● Build and execute strategic account plan to retain current business and source new business
● Ensure strong pipeline of NA business through tactical and long terms gap filling programs across accounts
Unisa – National Diploma Management (In Progress)
