Keegan Rodrigues

I'm an Account Manager with over four years of experience working across the e-commerce and FMCG industries, managing multi-million rand accounts and building strong client relationships. I've helped grow revenue, improve client retention, and revive struggling accounts by understanding both the numbers and the people behind the business. My experience covers the full client journey, from bringing in new business to growing existing partnerships, while working closely with different teams to deliver real results.

• Client Success & Sales Support Specialist at Common Shelf | 2025-11 - 2026-03: Managed end-to-end client partnerships across the full lifecycle, from prospecting and onboarding to account growth and retention Built and strengthened relationships with lifestyle and consumer brands, identifying opportunities to expand product listings and increase revenue contribution Executed targeted outbound strategies (50+ brands weekly), increasing qualified pipeline by 10% through structured A/B testing and messaging optimisation Improved email engagement rates from 37% to 53% by refining communication strategies and personalising outreach
• Buyer Relationship Manager at Nile Agriculture | 2023-08 - 2025-11: Owned and managed a portfolio of over 35 client accounts, generating over R30M in revenue Drove account growth through tailored commercial strategies, increasing client spend and long-term value Turned around 7 underperforming accounts, achieving revenue increases of up to 918% through targeted pricing and product optimisation strategies Secured 4 high-value clients, contributing over R6M in new revenue within 6 months
• Financial Planner at Envestpro | 2022-09 - 2023-07: Built and maintained long-term relationships with high-net-worth clients, delivering tailored financial planning solutions Grew client base by 15% through referral-driven networking and relationship management Maintained a 90%+ client retention rate through proactive engagement and regular portfolio reviews Provided strategic financial guidance aligned to individual client goals and risk profiles
• Assistant Manager at Waltloo Meat & Chicken | 2018-01 - 2019-10: Supported daily operations within a high-volume retail environment, managing suppliers, pricing, and customer relationships: Implemented data-driven in-store promotions, increasing revenue by ~27% within six months Built strong customer relationships through personalised service and consistent engagement Assisted with inventory management and supplier coordination to maintain optimal stock levels
• Retail Operations Assistant at Pick n Pay | 2022-03 - 2022-05: Completed a hands-on learning placement focused on understanding the day-to-day operations of a high-volume retail store: Assisted with the store's receiving process, including checking incoming stock, verifying quantities, and reconciling supplier invoices Helped manage daily operations within the liquor department, with a focus on stock control, merchandising, and maintaining compliance standards Built a solid understanding of retail operations, category management, replenishment cycles, and in-store merchandising Gained exposure to store performance reporting, shrinkage control, and the operational processes that keep the store running efficiently

• Bachelor of Commerce - Marketing and Management Sciences | IMM Graduate School | 2019
• National Senior Certificate | Pretoria Boys' High School | 2016