Keenan Kuramitsu

With over 10 years of experience in contact center operations, I specialize in team motivation, process optimization, and delivering operational excellence.

As Senior Operations

Manager at Sigma Connected Group, I actively lead initiatives to enhance workplace efficiency and foster collaboration.

My Lean Six Sigma Yellow

Belt certification reinforces my dedication to continuous improvement and process enhancement.

At Sigma Connected

Group, I focus on empowering teams to achieve high performance while ensuring seamless service delivery. My expertise in interpersonal skills and contact center operations supports the implementation of strategies that drive productivity and improve team synergy. I am passionate about creating a positive work environment that aligns with organizational goals.

Senior Operations Manager (SOM) at Sigma Connected Group (2024-09 – Present)

• Manage daily operations and ensured compliance with standards.
• Manage service delivery operations aligned with client expectations though Service Delivery Managers.
• Lead a team of 100+ and supported collaboration.
• Oversee budgets, KPIs, and reporting.
• Improve efficiency and customer satisfaction through strategic initiatives.

Service Delivery Manager (OM) at Sigma Connected Group (2022-05 – 2024-09)

• Manage service delivery operations aligned with client expectations though team leaders
• Drive process improvements to enhance efficiency.
• Monitor performance and service quality.
• Maintain client relationships and resolved service issues.

Assistant Manager at Sigma Connected Group (2021-06 – 2022-04)

• Support daily operations to ensure efficient workflow.
• Supervise junior staff and aided development.
• Prepare reports for management decision-making.
• Assist with implementing operational policies.

Assistant Manager at Teleperformance SA (2021-01 – 2021-05)

• Support daily operations to ensure efficient workflow.
• Supervise junior staff and aided development.
• Prepare reports for management decision-making.
• Assist with implementing operational policies.

Assistant Manager at WNS Global Services (2017-11 – 2021-01)

• Support daily operations to ensure efficient workflow.
• Supervise junior staff and aided development.
• Prepare reports for management decision-making.
• Assist with implementing operational policies.

Senior Associate & Lead Associate at WNS Global Services (2017-02 – 2017-11)

Sales Executive at Cape Union Mart Group (2016-03 – 2017-02)

Matric – Buren High School (2011-01 – 2015-12)