Senior Manager — Financial Consulting at Intelligent Debt Management (2024-11 – Present)
- Directly oversee 100+ financial consultants, 16 Team Leaders and 4 Managers, reporting to the Head of Financial Consulting
- Play an active role in strategic decision-making driving consistent month-on-month and year-on-year revenue growth
- Analyse performance data, KPIs and operational metrics to guide business decisions and identify growth opportunities
- Design and implement operational strategies that improve efficiency, quality and team performance
- Lead workforce planning, talent development and succession planning across a large, diverse team
- Responsible for appointing Team Leaders through structured internal presentation and selection processes
- Represent the company in disciplinary hearings — presenting evidence, building narratives and ensuring fair, legally compliant outcomes
- Collaborate cross-functionally with senior leadership to align departmental goals with company objectives
- Champion a culture of accountability, continuous growth and high performance across the floor
- Awarded Leader of the Year FY2026 in an organisation of 800+ employees
- Partnered with ICMS.io (Intelligent Customer Management Solutions) to develop an interactive online client portal, enabling consultants to share assessment screens with clients in real time — directly improving sales engagement and conversion rates
- Engaged with DMS (Debt-Free Management Services), Mauritius, to support client administration including budget processing, budget approvals, document quality verification and digital signature validation
- Facilitated calibration sessions and ongoing engagement with Genii Analytics — a full-stack conversational analytics company — leveraging their portal and dashboards for daily call listening insights, root cause analysis on conversion challenges and deeper client behaviour understanding
- Currently collaborating with Unitary AI (UK-based) to build an AI agent that streamlines administrative workflows, improves quality management, accelerates client onboarding and reduces turnaround times across the division
- Actively engaged with Power BI dashboards — providing input to improve usability, visual clarity and actionability of business intelligence reporting for leadership decision-making
- Leverage AI tools including Claude, ChatGPT, Gemini and Lovable to deliver more impactful, data-informed and strategically relevant services across the business
Financial Consultant Junior Manager at Intelligent Debt Management (2021-11 – 2024-10)
- Promoted to Junior Manager overseeing Team Leaders and consultant performance across the division
- Managed day-to-day operations ensuring adherence to compliance, quality and productivity standards
- Coached and developed Team Leaders, building a strong pipeline of internal talent
- Monitored team KPIs and implemented corrective action plans where required
- Supported senior leadership in strategic planning and divisional performance reviews
- Participated in disciplinary processes, representing the company and presenting structured evidence
- Engaged with external analytics and technology partners to support operational improvement initiatives
Financial Consultant Team Leader at Intelligent Debt Management (2018-11 – 2021-10)
- Led and mentored a team of financial consultants, driving performance and professional development
- Monitored daily targets, coached underperformers and celebrated high achievers
- Ensured adherence to regulatory compliance and internal quality standards
- Served as the communication bridge between consultants and management
- Completed the Future Leaders Academy programme (2017) — building the foundation for promotion into leadership
Financial Consultant at Intelligent Debt Management (2016-01 – 2018-10)
- Delivered tailored debt management and financial consulting solutions to clients
- Consistently exceeded individual performance targets and quality benchmarks
- Built strong client relationships through clear, empathetic and professional communication
Financial Assessor at Intelligent Debt Management (2015-11 – 2015-12)
- Assessed client financial profiles and recommended appropriate debt management strategies
Financial Consultant at Intelligent Debt Management (2014-11 – 2015-07)
- Provided financial consulting services to individuals navigating debt management solutions
Academic Mentor — Accounting & Economics at University of Free State (2013-01 – 2013-12)
- Mentored first-year students in Accounting and Economics, facilitating group study sessions
- Supported academic planning, exam preparation and time management skills
Accounting Tutor at Free State Department of Education (2011-08 – 2011-10)
- Tutored Grade 12 learners in Accounting at DR Blog Secondary School for final exam preparation
- Conducted weekly Saturday sessions covering study guides, teaching, marking and exam technique
