Kefiloe Monale

I am seeking a challenging customer service role where I can leverage my strong communication and interpersonal skills to build lasting customer relationships, deliver exceptional service, and contribute to the achievement of company goals. I am passionate about understanding customers' needs, increasing client satisfaction and retention, and continuously developing my skills while gaining valuable experience and contributing to the organization's success.

Customer Service Agent - Cartrack

(2024-06 - 2026-07)

• Handled inbound customer calls, resolving enquiries efficiently while maintaining high standards of customer service.
• Captured and updated accurate customer information in the CRM system.
• Identified customer needs, provided appropriate solutions, and successfully upsold products and services.
• Addressed customer objections professionally, converting opportunities into sales where possible.
• Assisted with training new team members.
• Maintained adherence to call centre KPIs, including average handling time (AHT), first call resolution (FCR), and customer satisfaction targets.
• Managed escalated queries and ensured timely follow-up to achieve effective resolution and maintain service quality.

Financial Advisor - Old Mutual

(2023-01 - 2024-05)

• Reviewing income, expenses, savings, investments, and debts.
• Understanding the client's short-term and long-term financial goals.
• Creating personalized strategies to meet financial objectives.
• Setting budgets, identifying investment opportunities, and planning for retirement, education, life covers and funeral covers.
• Recommending appropriate investment options based on risk tolerance.
• Conducting tax planning to optimise financial efficiency and ensure compliance with relevant regulations.
• Performing regular portfolio reviews and rebalancing to maintain alignment with client goals and market conditions.

Learner Supporting Agent - Department Of Education- Palesa Primary School

(2020-01 - 2022-12)

• Working with the School Based Support Team (SBST) to screen and identify vulnerable learners and develop a plan to support them.
• Working with the SBST to develop an implementation plan on the Care and Support for Teaching and Learning.
• Establish and manage network local stakeholders that support the provision of care and support for leaners.
• Keep an up-to-date record of vulnerable learners.
• Settings up and supervise Peer Education Programme and peer support groups.
• Provide individual and group psychosocial support to vulnerable learners, including referrals to appropriate internal and external support services where necessary.
• Coordinate awareness and prevention programmes on issues such as bullying, gender-based violence, substance abuse, mental health, sexual and reproductive health, and child protection to promote learner well-being

Brand Ambassador/ Promoter - BLK OPS

(2010-08 - 2017-09)

• Represented leading brands at roadshows, mall activations, and in-store promotional campaigns.
• Engaged with customers to promote products and increase brand awareness.
• Demonstrated product features and benefits to encourage customer interest and sales.
• Assisted customers with product enquiries and provided accurate information.
• Distributed promotional materials and samples to potential customers.
• Set up and maintained attractive promotional displays and stands.

Higher Certificate in Business Management - Business Management - South West Gauteng College (2021 - 2021)

NC(V)- NQF LEVEL4 (Equivalent Grade 12/Matric) - Business & Accounting - South West Gauteng College (2017 - 2017)

Grade 11 - General Education - Forte High School (2008 - 2008)