Keitumetse Pine

I'm a customer service professional with experience in call centre and direct marketing roles. I have assisted customers with account setup, billing, and service queries for Vodacom, and helped clients open new accounts. I am skilled at capturing and verifying customer information, addressing queries, and maintaining high customer satisfaction through clear communication and a friendly, professional approach.

I stay calm under pressure and enjoy providing helpful support while learning new skills

Customer Service Agent at Merchants (2025-09 – Present)

• Billing and account queries
• Contract upgrades and cancellations
• SIM swaps and number changes
• Data and airtime bundle activation
• Technical troubleshooting (network or device-related issues)
• Handling complaints and escalations

Sales Consultant at Beekay Direct Marketing (2024-11 – 2025-01)

• Assisted clients with opening new customer accounts while providing friendly and professional service.
• Captured and verified accurate customer information to ensure data integrity and service quality.
• Responding to client queries clearly and efficiently, maintaining high levels of customer satisfaction.
• Maintained a customer-focused approach to deliver positive interactions and support service goals.

Matric – Tlhaole Secondary School